Receptionist/Administrator
Job summary
Job title: Receptionist/Administrator Location: Prospect House Surgery Salary: £25,838.00 (£13.25 per hour) Hours: 37.5 (Full time/Part time) Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:Responding to patient queries
Main duties of the job
The position of Receptionist/Administrator at Operose Health located at Prospect House Surgery in Buckinghamshire offers a permanent role with a salary of £25,838 annually. The role involves delivering primary care at scale, aiming to enhance patient access, outcomes, and experiences. Operose Health values Care, Ambition, Resourcefulness, and Excellence. Main responsibilities include responding to patient queries, liaising with primary care teams, managing appointments, maintaining patient records, emailing, scanning, and processing prescriptions. Ideal candidates possess excellent communication skills, basic PC knowledge, and preferably NHS experience.
About us
Operose Health is committed to providing primary care on a larger scale, focusing on improving access, outcomes, and the patient experience. The organisation believes in living its core values of Caring, being Ambitious, being Resourceful, and pursuing Excellence. Operose Health supports its colleagues to be empowered for the benefit of patients and each other. The company aims to transform the patient experience while redefining primary care. Operose Health offers a supportive environment with opportunities for specialisation and development, along with employee benefits like annual leave, learning systems, wellbeing services, and more.
Job description
Job responsibilities
Job title: Receptionist/Administrator
Location: Prospect House Surgery
Salary:£25,838.00 (£13.25 per hour)
Hours: 37.5 (Full time/Part time)
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities:As a valued member of the Operose Health team, your key duties will include:
- Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
- Emailing, scanning and coding clinical correspondence.
- Processing prescriptions requests.
- Utilising other information systems to support efficient workflow processes.
What we look for in new colleagues:
- Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
- Must have basic PC skills such as Word, Excel and email.
- Able to work within processes, procedures and maintain confidently and data security.
- Previous experience of working in the NHS is welcome but not essential.
How well support you:
- 27 days annual leave plus bank holidays pro rata.
- Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
- The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
- Car benefit scheme specialising in electric vehicles.
- Cycle to work scheme.
- Travel season ticket loans
- Discount cards.
- Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications
- Reception or customer care experience, communication skills, basic PC skills including Word, Excel, email
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Operose Health
Address
Operose Health
Buckinghamshire
HP16 0BG
United Kingdom
Employer's website
https://www.operosehealth.co.uk/