Technical Support Analyst (Trainee)

*Leatherhead * Up to £25,000 * Pension * Parking * Hybrid after training * 22 days holiday *

My client is looking for a highly motivated graduate (or equivalent level of education) to join their team. This is an exciting opportunity to develop your skills and gain experience within business.

You will work closely with experienced professionals to learn about the company's operations and business practices.

Your role will encompass providing support and maintenance to clients as well as project activities and will require a high degree of customer and supplier interaction. There is opportunity for the job role to be hybrid after training.

Main responsibilities:

• Monitoring progress of support issues with customers and suppliers
• Develop strong relations with customers
• Resolving queries immediately where possible or manage through to resolution
• Communicating effectively with customers by phone, email and in person
• Providing technological solutions to problems
• Producing reports for both customers and other internal departments
• Assist the Operations Manager with customer support activities
• Collect and collate customer support feedback for projects
• Participate in testing activities / co-ordinate test plans
• Undertaking training to ensure a high level of knowledge is maintained

The ideal candidate will have:

• A degree (or equivalent standard of education would be an advantage)
• Strong attention to detail
• Excellent communication and interpersonal skills
• The ability to work independently and as part of a team
• A proactive and enthusiastic approach to work
• Good time management skills and the ability to prioritize tasks
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

My client is committed to supporting the professional development of their employees. As a trainee, you will receive comprehensive training in various areas

As you progress in your role, you will have opportunities to take on more responsibility and work on more complex projects.