Sales Account Manager (Hospitality Specialist)
Optimand is a fast-growing SaaS company revolutionising hospitality analytics. Trusted by leading hotel groups worldwide, Optimand provides real-time demand intelligence, website analytics, competitor rate insights, and conversion tools to help hoteliers boost direct bookings and revenue.
We are a small, agile, and highly experienced team with over 15 years of combined expertise in sales, account management, and the hotel industry. We are passionate about technology and dedicated to helping hoteliers succeed.
The Role
We are looking for a strategic and client-focused Account Manager to become a trusted advisor for our portfolio of hotel partners. Your mission is to ensure our clients not only benefit from our platform, but also achieve tangible success and a high return on their investment.
You will be a key point of contact for a portfolio of 70–80 accounts. This role goes beyond standard customer service; you will act as a strategic consultant, analysing data, identifying growth opportunities, and proactively guiding clients to success. Your performance will be measured by client retention, satisfaction, account growth, and contribution to new business opportunities.
While the core of the role is account management and client success, approximately 20% of your time will be allocated to sales activity and customer acquisition support. This may include supporting outreach campaigns, identifying qualified prospects, assisting with follow-ups, contributing to demos, and using AI-powered tools and sales technologies to improve lead generation and commercial efficiency.
This is a critical role for our company’s stability and growth, designed for an individual who excels at building lasting partnerships, understands the hospitality landscape, and is passionate about helping clients thrive. We are a lean team — everyone rolls up their sleeves. The person we're looking for is not afraid to pick up the phone, send the extra email, and figure things out as they go.
Your Responsibilities Will Include:
Client Relationship & Retention
Own the entire post-sales client lifecycle for a portfolio of 70–80 accounts, acting as their primary point of contact.
Build strong, long-lasting relationships with key stakeholders, including Revenue Managers, Marketing Managers, General Managers, and commercial decision-makers.
Conduct regular proactive check-ins, at least monthly, and strategic Quarterly Business Reviews to demonstrate value, analyse performance, and align to future goals.
Take direct ownership of client retention, proactively identifying at-risk accounts and implementing strategies to ensure their long-term success.
Strategic Consultation & Growth
Analyse client data, supported by Optimand insights, to provide strategic recommendations that drive direct bookings and revenue.
Identify and pursue upselling and cross-selling opportunities that align with the client’s needs and business objectives.
Manage the successful onboarding of new clients, ensuring a smooth transition from the sales process and setting them up for immediate value.
Use your understanding of hotel distribution, OTAs, direct booking strategies, revenue management, and guest acquisition channels to provide credible and relevant advice to clients.
Sales Activity & Customer Acquisition Support
Dedicate approximately 20% of your time to supporting sales activity and new customer acquisition.
Support the team in identifying and qualifying new hotel prospects, particularly within the UK and luxury hospitality markets.
Assist with outbound campaigns, follow-up sequences, demo preparation, and lead nurturing using HubSpot, LinkedIn Sales Navigator, AI tools, and other sales technologies.
Help translate client success stories and platform insights into compelling commercial conversations with prospective customers.
Collaborate with the leadership team to improve sales messaging, objection handling, and acquisition workflows.
Support & Internal Collaboration
Provide expert-level customer service, addressing client inquiries and challenges in a timely and effective manner.
Act as the “voice of the customer” internally, gathering valuable feedback to share with our Product and Technical teams to drive platform improvements.
Collaborate closely with the technical team to manage and resolve complex issues, ensuring clear communication and timely resolution for the client.
Meticulously maintain client records, interactions, pipeline activity, and account health status in our CRM, HubSpot.
Whom We Are Looking For
Experience matters — but hunger matters more. We'd rather hire someone with slightly fewer years on their CV who genuinely wants to build something, over someone with a polished background who's just looking for a comfortable seat.
- You have 3–4 years of direct, hands-on experience in a strategic, commercial, operational, or account management role within hospitality or a closely related travel technology environment.
- Experience with OTAs, hotel distribution, revenue management, reservations, hotel sales, or luxury hospitality is strongly preferred. Previous experience working with luxury hotels, boutique hotel groups, high-end resorts, or hospitality technology providers would be a significant advantage.
- You understand how hotels generate demand, manage pricing, work with OTAs and direct channels, and evaluate technology that improves commercial performance.
- You are a natural relationship builder. You are confident, not afraid to connect with clients, and have a proven ability to build lasting professional relationships. Picking up the phone comes naturally to you — you don't overthink outreach.
- You are commercially minded. You can identify growth opportunities within existing accounts and support new customer acquisition with a consultative, value-driven approach.
- You are analytical and data-driven. You are comfortable digging into data, identifying trends, and translating them into compelling stories and strategies for your clients.
- You are proactive and comfortable with modern technology. You are open to using AI-powered tools to improve productivity, research prospects, personalise outreach, and support smarter client engagement.
- You get things done. You don't wait to be told twice. When something needs to happen, you make it happen — whether that means sending the follow-up, jumping on a call, or finding a creative solution on the fly.
- You are an exceptional communicator. You have fluent spoken and written English and can articulate complex ideas clearly and persuasively.
- You are organised and autonomous. You thrive in a remote environment and can manage your time and priorities effectively without micromanagement. Experience with HubSpot is a strong plus.
What We Offer
A Competitive Salary Package
A base salary between £35,000 and £40,000, based on your experience, plus a performance-based bonus structure tied to client retention, upselling, revenue growth, and contribution to customer acquisition.
Work-Life Balance
A fully remote role with flexible working hours, plus 28 days of paid holiday per year, including bank holidays.
Tools for Success
We provide all the necessary equipment, such as a new laptop, and access to a world-class tech stack, including HubSpot, LinkedIn Sales Navigator, AI-powered productivity tools, and other commercial technologies.
Professional Growth
Comprehensive training and a clear path for career development within a growing company.
A Great Team
The chance to be a key player in a small, experienced, and passionate team of industry experts.
Our Hiring Process
To ensure we are the right fit for each other, our process is structured as follows:
- Introductory Call — 15 minutes
- In-depth Interview — 45 minutes
- Case Study Presentation — 30 minutes
- Final Interview with the CEO — 30 minutes
- Offer Discussion — 20 minutes
If you are passionate about technology, hospitality, and helping hoteliers succeed, we encourage you to apply.
Strictly no recruitment agencies, please.