Airtable Account Manager
About the Company
At Optimize IS, Technical Project Managers play a crucial role in driving successful Airtable implementations and integrations. They exceed client expectations and ensure technical excellence across projects. They translate complex client requirements into actionable technical plans, manage project systems, mitigate risks, and champion innovative solutions. Technical Project Managers lead cross-functional teams to deliver exceptional outcomes while building trusted relationships that support long-term partnerships.
About the Role
Technical Project Managers are responsible for managing technical projects, ensuring successful delivery, and maintaining strong client relationships.
Responsibilities
- Technical Project Management and Leadership:
- Translate business and technical requirements into detailed project plans, milestones, and deliverables.
- Lead technical discovery sessions to uncover client use cases and integration needs.
- Manage timelines, priorities, and resource allocations to keep projects on track and within budget.
- Assess day-to-day project issues, mitigate risks proactively, and identify solutions to technical challenges.
- Rally technical and functional team members to resolve issues and ensure project success.
Client Relationship and Stakeholder Management:
- Serve as the primary point of contact for clients during active engagements, providing clear and timely updates.
- Partner with clients to deeply understand their evolving needs and propose solutions that drive business value.
- Educate clients on Airtable's technical capabilities, integrations, and best practices to ensure successful adoption.
- Build strong relationships that foster client trust and repeat business.
Technical Solution Scoping and Documentation:
- Participate in pre-sales technical scoping calls and contribute to solution design discussions.
- Develop technical scopes of work and solution architecture documentation aligned with client objectives.
- Create detailed project documentation, including requirements gathering notes, process maps, data models, and interface specifications.
Communication and Collaboration:
- Communicate effectively with both technical and non-technical stakeholders across Slack, Missive, Airtable, and other collaboration platforms.
- Document key project decisions, technical designs, and implementation details for internal and client visibility.
- Demonstrate excellent communication skills in both synchronous and asynchronous environments.
Quality Assurance and Delivery Excellence:
- Champion quality throughout project execution, ensuring solutions meet client requirements and technical standards.
- Lead user acceptance testing coordination, issue tracking, and resolution processes.
- Drive projects toward successful delivery, positive client feedback, and 5-star reviews.
Continuous Improvement:
- Identify opportunities to improve delivery processes, documentation standards, and technical methodologies.
- Provide insights and feedback to the Optimize IS team to enhance how we serve clients and manage projects.
Qualifications
- 2 or more years of technical project management experience, ideally in SaaS implementations, software consulting, or systems integration.
- Experience managing client-facing technical projects from scoping through delivery.
- Strong understanding of Airtable's capabilities, including data modeling, automations, and interface design, or eagerness to quickly become an Airtable expert.
- Ability to translate business processes into technical requirements and solutions.
- Exceptional written and verbal communication skills, comfortable explaining complex technical concepts to non-technical audiences.
- Proven ability to lead remote teams and manage multiple projects simultaneously.
- Self-starter with strong problem-solving skills, comfortable navigating ambiguity and dynamic project contexts.
- Passion for delivering high-quality solutions and building lasting client relationships.
Required Skills
- Technical project management experience.
- Client-facing project management skills.
- Understanding of Airtable's capabilities.
- Strong communication skills.
- Ability to lead remote teams.
- Problem-solving skills.
Preferred Skills
- Experience in SaaS implementations.
- Experience in software consulting.
- Experience in systems integration.
Pay range and compensation package
Compensation details will be discussed during the interview process.
Equal Opportunity Statement
Optimize IS is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals.