Senior Business Analyst

We're not here to add to the noise. We're here to cut through it- with AI that actually works for marketers.From AI-powered content creation to world-class CMS and the industry's most trusted experimentation platform, Optimizely is the tool modern marketers actually want to use. AI-Ready. Set. Go.10,000+ brands including H&M, PayPal, and Zoom already get it. So do Gartner, Forrester, and IDC, who consistently recognize us as leaders in MarTech.But here's the thing about building great products: it takes great people. Our 1,600+ Optimizers across 12 global offices are curious, collaborative, and refreshingly human. We don't do corporate speak. We do real conversations, big ideas, and genuinely care for the work we make together.If you want to be part of a team that's shaping the future of marketing technology — and actually enjoys doing it — you're in the right place.Find us on Instagram: @optimizelyIntroductionWe are seeking a high-calibre Senior Business Analyst to join our growing SaaS organisation. You will be instrumental in the analysis, optimization, and delivery of critical global business initiatives with a specific focus on driving forward our Quote to Revenue Programme. This role requires significant experience of the sales and renewals motions plus the related ecosystems, with experience of Salesforce Revenue Cloud capabilities and related architecture. A strong understanding of the application of AI tools to a modern, dynamic software business is also required. You will be a self-starter, with gravitas and the ability to influence at all levels.Job ResponsibilitiesTesting & Quality Assurance: Define testing strategies, create test scripts, and lead User Acceptance Testing (UAT) cycles, related communications Process Mapping: Design and document complex, end-to-end global "As-Is" and "To-Be" business processesRequirements Gathering: Lead workshops to elicit, analyse, validate, and prioritize technical and functional requirementsDocumentation: Create high-quality artifacts and documents including process flows, Business Requirement Documents (BRDs), user stories, acceptance criteriaSalesforce Architecture Alignment: Translate complex business needs into scalable Salesforce solution requirementsDrive the optimization of global Order-to-Cash systems, subscription billing, and revenue recognition workflowsStakeholder & Change ManagementExecutive Engagement: Partner confidently with C-suite executives and senior leaders to align system capabilities with corporate strategyInfluence & Governance: Manage competing priorities among global stakeholders and negotiate consensus on critical project scopesAdoption: Collaborate with change management teams to deliver training and ensure smooth transition to new processes Knowledge and ExperienceExperience: Minimum of 5 years of professional experience as a Business Analyst Industry Sector: Proven track record working within a fast-paced SaaS, digital, or software companyDomain Expertise: Direct experience working on global Order-to-Cash (O2C) or Quote-to-Revenue (Q2R) transformation programmesSalesforce Ecosystem: Deep, hands-on knowledge of Salesforce capabilities, configuration logic, and ecosystem integrationsCommunication: Exceptional communication and presentation skills, with proven capability in managing senior stakeholder relationshipsGlobal Programmes: Experience of working within global programmes to successfully deliver step change outcomes across the business ecosystem EducationBachelor's Degree with a focus in Management, Finance, and TechnologyGlobally recognized certification in Business Analysis and Project Management preferredCompetenciesActing as a Champion for ChangeAttentive ListeningDemonstrating InitiativeDriving for ResultsEvaluating and Implementing IdeasOptimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.#LI-JS1