Senior Customer Success Manager - Hospitality

Key Points

• Senior Customer Success Manager
• Leading Hospitality Tech Software Platform
• Salary - £50K + 10% Bonus + Future Equity Options
• Strong UK growth and looking to scale function ASAP
• Remote first role!

About The Company

• Scale Up – Hospitality Software working with hospitality groups, multi-site operators, and potentially some payment partners
• Disrupting the market – Offer a genuine solution to a real-time issue!
• Remote first working
• Huge growth planned for this year and beyond!

About the Role

• Senior Customer Success Manager Role
• Developing strategies to increase customer retention and satisfaction
• Collaborating with the sales team lead to identify potential cross/ upsell opportunities
• Serving as a point of escalation for client concerns

About the Candidate

• Results driven, with experience of delivering Hospitality SaaS targets (circa 4+ years)
• First class customer service. Calm and measured approached is vital.
• Accountable and a team player
• Hands on approach to managing customer satisfaction

Package and Benefits

• Base salary of £50k + Bonus
• Remote working in central London
• Employee shared-ownership scheme after probation completion