Support Officer (1st Line)

First Line Support Officer

Opus People Solutions are seeking a dynamic and proactive individual on behalf of Walsall Council, to join the team as a First Line Support Officer. As a key member of the Service Desk team, you will play a crucial role in ensuring the seamless delivery of First Line Help and Service Desk support within established parameters.

Hours: Full time, 37 hours per week.

Working Schedule: Monday - Thursday, 8am - 5.15pm with 1-hour unpaid break. Friday 8.45am - 4.45pm with 1-hour unpaid break.

Location: Onsite full time - with potential to move to a Hybrid basis after 3 months training.

Duration: 6 months, temporary basis.

Pay Rate: £13.69 per hour

Responsibilities:

• Ensure service performance is consistently within established parameters.
• Provide effective First Line support, overseeing, monitoring, and facilitating handovers to 3rd line teams as required.
• Customer Support: Offer day-to-day support, guidance, and mentoring to customers within our organization (WMBC) and collaborate with other team members to maintain a high level of service.
• Provide advice, guidance, contributing to the continuous improvement of the overall support function.

Requirements:

• Previous experience within Help and Service Desks.
• Passionate about IT.
• Excellent communication skills with the ability to provide guidance.
• Adept at managing and prioritizing tasks to meet service delivery expectations.
• Flexibility to adapt to a dynamic work environment and contribute effectively as part of a collaborative team.
• Relevant certifications or qualifications in IT support will be advantageous.

How to Apply:

Send your CV to

Opus People Solutions is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.