Operations and Technical Support Lead Officer

Location: Northamptonshire - Hybrid - 1-2 days in the office Salary: £55 p/h Contract: Full-time, 3 months contract

Are you an experienced leader with a passion for delivering high-quality planning services? North Northamptonshire Council is seeking an Operations Lead Officer to play a pivotal role in supporting the Planning Service and driving operational excellence across our Growth and Regeneration Directorate.

As Operations Lead Officer, you will:

• Manage and develop a team responsible for project management, performance monitoring, and administrative support.
• Oversee financial processes including invoicing, budget monitoring, and forecasting.
• Monitor and report on performance indicators and project milestones, ensuring compliance with internal and government standards.
• Lead on data management and reporting to support strategic decision-making.
• Coordinate IT systems for planning, providing training and support to users.
• Handle customer feedback, complaints, and statutory requests (FOI, EIR, SAR) in line with GDPR.
• Support senior managers in delivering service plan objectives and continuous improvement initiatives.

• Education: Degree-level or equivalent experience.
• Experience:
  • Proven management experience in a relevant operational or planning environment.
  • Strong understanding of the English Planning System and associated administrative processes.
  • Financial management and budget monitoring experience.
  • Project management and change management expertise.
• Skills:
  • Excellent communication and organisational skills.
  • Ability to prioritise workload and work independently.
  • IT proficiency, including planning systems and GIS.
• Personal Attributes:
  • Confident, assertive, and a team player.
  • Customer-focused with a commitment to continuous improvement.

If you are interested, please send your CV