Technical Support Officer

Salary: £27,423 - £34,944 per annum

Contract: Fixed term, 12 months

Location: Hybrid - 3 days a week in office in Kings Lynn Town Centre

We are seeking a Technical Support Officer to join our forward-thinking ICT team. This is a fantastic opportunity to work with modern technologies in a supportive, fast-paced environment where no two days are the same. A great time to join this organisation, as they are going through a fantastic time of change and growth.

As the first point of contact for ICT issues, you will provide vital first-line support for Microsoft 365, Windows 10/11, and user account management. You'll play a key role in ensuring systems run smoothly, supporting staff productivity, and maintaining ICT security standards.

Graduates considered!

Key Responsibilities

• Provide Tier 1 Service Desk support, logging and resolving incidents and service requests.
• Administer and support Microsoft 365 applications (Teams, Outlook, Word, Excel, Exchange).
• Manage user accounts and permissions via Active Directory/Entra ID.
• Configure and deploy Windows 10/11 devices, including Intune-enrolled endpoints.
• Maintain ICT asset records and ensure accurate inventory management.
• Support the rollout of desktop applications and approved software.
• Assist with telephony systems, including Microsoft Teams Voice.
• Contribute to ICT improvement projects and knowledge base documentation.
• Escalate issues to senior ICT colleagues when required.

What We're Looking For

Essential Knowledge & Skills:

• Experience in ICT user support within a Service Desk environment OR a relevant degree, as the client will offer training
• Strong understanding of Microsoft 365 administration.
• Knowledge of Windows 10/11 operating systems.
• Experience with Active Directory/Entra ID.
• Awareness of cybersecurity best practices.
• Excellent communication, customer service, and problem-solving skills.

Desirable Knowledge & Skills:

• Experience with Microsoft Intune or other device management systems.
• Familiarity with Microsoft Exchange administration.
• ICT-related qualifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).
• Knowledge of Apple devices and telephony systems.
• Familiarity with ITIL principles and Service Desk processes.