D365 CE Techno-Functional Consultant - OUTSIDE IR35 - 3 days onsite 2 remote Public Sector

D365 CE Techno-Functional Consultant - OUTSIDE IR35 - 3 days onsite (London) 2 days remote - Public Sector Overview We are seeking an experienced D365 Customer Engagement (CE) Techno-Functional Consultant to support a public sector transformation project. This role involves engaging directly with stakeholders, running workshops, gathering and mapping requirements, and delivering effective low-code/no-code solutions within the Microsoft ecosystem. The ideal candidate will have hands-on CRM customisation experience and a strong background in Power Platform, including portals and Power Automate.Key Responsibilities Workshops & Requirements Gathering

• Lead and facilitate stakeholder workshops to capture business needs and translate them into functional requirements.
• Map requirements into D365 CE capabilities, identifying gaps and proposing solution approaches.
• Collaborate closely with business and technical teams to ensure alignment between requirements and delivery.

D365 CE Configuration & Customisation

• Configure and customise Dynamics 365 CE using low-code/no-code tools.
• Implement entities, forms, views, dashboards, business rules, and workflows.
• Ensure solutions are scalable, maintainable, and aligned with best practices.

Power Platform Delivery

• Build and optimise Power Automate flows to automate business processes.
• Work with Power Apps Portals / Power Pages, including configuration, authentication, and customisation.
• Leverage the wider Power Platform where beneficial (Power Apps, Dataverse, etc.).

Public Sector Engagement

• Apply prior public sector experience to navigate governance, compliance, and structured delivery processes.
• Communicate effectively with non-technical stakeholders at all levels.

Required Experience

• Proven experience as a D365 CE Techno-Functional Consultant.
• Demonstrated ability to run workshops and manage stakeholder expectations.
• Strong background in requirements gathering and mapping.
• Hands-on experience customising D365 CE CRM.
• Public sector project delivery experience.
• Strong low-code/no-code development experience.
• Proficiency with Power Automate, Power Platform, and Power Apps Portals / Power Pages.

If youre interested in this role please send your CV to