IT Service Desk Analyst £170 - £180 Inside IR35 6 Months Hybrid Remote Exeter/St Austell
IT Service Desk Analyst | £170 - £180 | Inside IR35 | 6 Months | Hybrid Remote | Exeter/St Austell We’re currently recruiting for an experienced contract IT Service Desk Analyst to act as the main point of contact for IT issues, delivering prompt, high-quality support while resolving complex hardware, software, and network problems. The ideal candidate will be autonomous in stabilising daily operations, maintaining SLAs, and offering insights to improve service delivery.This 6-month contract is offered on an PAYE basis and falls Inside IR35 paying £170 - £180 per day. Full time on-site presence is required in Exeter or St Austell for the first month of the contract while training on IT processes is completed. Following this, there will be the flexibility to work remotely.Key Requirements:
- Provide fast, high-quality first-line technical support with minimal onboarding.
- Troubleshoot Windows OS, Microsoft 365 apps, and core networking fundamentals.
- Diagnose and resolve complex hardware, software, and network issues promptly.
- Manage support tickets with clear documentation for visibility and next steps.
- Meet SLAs consistently, prioritising workload and working independently.
- Collaborate with IT teams, escalate issues, and share specialist insight.
- Deliver user guidance and informal training to boost productivity and self-service.
- Maintain and improve knowledge base articles and technical documentation.
- Identify and implement service improvements using best practice expertise.
- Support Identity Management processes, ensuring compliance with security standards.