Digital Performance Analyst - BPSS

We are seeking an experienced Digital Performance Analyst to support the delivery and continuous improvement of high-profile digital services.
Working within a multidisciplinary Agile team, you'll use data, analytics and performance insight to understand user behaviour, measure service effectiveness and identify opportunities to improve outcomes.

Key Responsibilities

• Define and implement performance measures aligned to user and business needs.
• Develop and maintain performance frameworks, KPIs, dashboards and reporting.
• Analyse digital journeys using analytics and other data sources to identify areas for improvement.
• Combine front-end and back-end data to provide a complete view of service performance.
• Deliver actionable insights that drive better user experiences and service outcomes.
• Provide expertise on analytics implementation, data collection and performance measurement.
• Present complex findings clearly to both technical and non-technical stakeholders.
• Collaborate with service teams and stakeholders to support major digital transformation initiatives.

Essential Skills

• Proven experience as a Digital Performance Analyst within large-scale digital programmes.
• Strong experience developing KPIs, performance frameworks and dashboards.
• Expertise in digital analytics and user journey analysis.
• Experience combining multiple data sources to create meaningful performance insights.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience working within Agile multidisciplinary teams.
• Ability to communicate complex analysis to a wide range of stakeholders.
• Experience influencing service improvements through evidence-based recommendations.

Desirable

• Experience working within UK Government or public sector environments.
• Knowledge of (url removed) services and digital performance standards.
• Experience supporting identity, authentication or large-scale digital transformation programmes.