IT Service Manager |6-Month Contract | InsideIR35 | Hybrid
IT Service Manager |6-Month Contract | InsideIR35 | Hybrid
Location: London (Hybrid, onsite 2 days per week)
Contract: Inside IR35
We're supporting a leading organisation within the Utilities sector in the search for an experienced IT Service Manager to join a multi-supplier IT environment.
Key Responsibilities
Desirable
IT Service Manager |6-Month Contract | InsideIR35 | Hybrid
Location: London (Hybrid, onsite 2 days per week)
Contract: Inside IR35
We're supporting a leading organisation within the Utilities sector in the search for an experienced IT Service Manager to join a multi-supplier IT environment.
Key Responsibilities
- Manage end-to-end IT service delivery, ensuring SLAs and KPIs are achieved.
- Act as the primary contact for suppliers and internal stakeholders.
- Own Major Incident Management, including participation in an on-call rota.
- Drive Continuous Service Improvement initiatives across services.
- Ensure compliance with governance, security, audit, and regulatory requirements.
- Produce service reporting and manage service-related risks.
- Build strong relationships across technical teams, suppliers, and business stakeholders.
- Experience managing multiple managed service providers.
- Strong knowledge of ITIL and service management best practice.
- Experience with ITSM tools such as ServiceNow.
- Own Major Incident Management processes and supplier escalations.
- Drive ITIL service management practices across Incident, Problem, Change and Knowledge Management.
- Ensure supplier performance against SLAs, OLAs and contractual commitments.
- Produce service reporting and support governance, audit and risk management activities.
Desirable
- Experience within Utilities, regulated industries, or critical infrastructure environments.
- Knowledge of cybersecurity, risk management, and service resilience.
IT Service Manager |6-Month Contract | InsideIR35 | Hybrid