Process and Technology Enablement Specialist

Process & Technology Enablement Specialist

Salary: £50,000 – £55,000

Location: UK (mostly remote, occasional travel for workshops/meetings)

Company: International financial & professional services group (confidential)

Department: Operations / Transformation

Role Overview

An international financial and professional services organisation is seeking a Process & Technology Enablement Specialist to support operational teams by simplifying processes, enabling new tools, and ensuring changes are understood, adopted, and sustained.

Key Responsibilities

1. Process Improvement (OpEx / Process Engineering)

• Understand day‐to‐day processes, pain points and root causes across Operations teams.
• Facilitate workshops to map as‐is / to‐be processes and identify simplification opportunities.
• Produce clear documentation: SOPs, process maps, controls and handover materials.
• Monitor whether improvements are embedding, using data such as cycle time and error rates.

2. Technology Enablement & Business Analysis Support

• Gather requirements for enhancements, new tools, workflow tweaks or process digitisation.
• Translate operational needs into simple, testable artefacts: user stories, acceptance criteria and basic BRDs.
• Coordinate inputs across Operations, Technology, Risk, Compliance and InfoSec.

3. Change Delivery & Project Coordination

• Coordinate small workstreams: plans, updates, RAID logs and stakeholder cadence.
• Track milestones, actions, dependencies and blockers.

4. Testing & Implementation Readiness

• Coordinate UAT sessions, track defects and assist with re‐testing.
• Support go‐live readiness (cutover checklists, hypercare tracking and BAU handover).

Experience & Skills

Essential

• Experience in process improvement, PMO, BA, change delivery or operations transformation.
• Strong communicator able to turn discussions into clear documentation.
• Confident facilitating workshops and engaging SMEs.
• Comfortable with basic technology concepts and working with IT/Product teams.
• Strong organisation skills: prioritisation, action tracking, stakeholder follow‐up.

Desirable

• Lean / OpEx exposure: Kaizen, root cause analysis, standard work.
• Familiarity with requirements formats, user stories, acceptance criteria and UAT.
• Experience in regulated environments (financial services advantageous).