ServiceNow ITSM Administrator

We are recruiting on behalf of a prestigious client who is looking for a skilled ServiceNow Administrator to take ownership of the current ServiceNow platform, managing upgrades, maintaining plugins, and overseeing workflow processes.

You will work within a dynamic & collaborative environment who will support you & provide the best in class training to help you upskill in all aspects of configuration & development.

Benefits:

• Base salary up to £50,000
• Attractive pension scheme
• Comprehensive health insurance
• 25 days of annual leave (Option to buy more)
• Funded bursary for your own personal development
• Huge retail discounts
• Frequent social events & Incentives
• Funded ServiceNow Certifications
• & so much more!

Key Responsibilities:

• Develop and implement solutions for stakeholders
• Perform business analysis and process optimization
• Diagnose issues and design effective solutions, recommending system enhancements
• Customize and configure the ServiceNow platform to align with organizational needs
• Automate processes by creating and managing workflows, business rules, and scripts
• Manage user roles, permissions, and access controls
• Resolve technical issues within the ServiceNow platform
• Work with IT teams to integrate ServiceNow with other systems and tools
• Ensure optimal performance and scalability of the ServiceNow instance

What you will need to be successful:

• ServiceNow Administration experience
• Strong knowledge of ITSM processes
• Experience with Problem, Change & incident management
• Knowledge of Supplier & Contract Management
• Knowledge of ITIL & ISO IT processes & ITIL Certified is highly desirable
• ServiceNow CSA Certified Minimum