2G Sunset Co-ordinator

Base Salary: £25,000

We're leading provider of vehicle tracking and field service management solutions, is seeking a 2G Sunset Co-ordinator, you will be responsible for ensuring a positive customer experience by providing proactive support, building strong client relationships, and addressing any challenges effectively and professionally. You will play a key role in customer retention and operational success whist we migrate our customer base from older 2G equipment to new 4G tracking solutions

About Us

Our client is a private equity-backed technology company, delivers innovative fleet management and field service solutions that help organisations optimise their operations. With over 2 million monthly platform logins and a rapidly expanding customer base across the UK and North America, we're at an exciting stage in our growth journey. Following significant investment and recent product launches, we're transforming how businesses manage their mobile workforce and are positioned for substantial expansion in both our core markets.

Key Responsibilities

• Reaching or exceeding daily outbound call & engineer booking targets.
• Maintaining detailed and accurate data records on our internal systems.
• Testing installation of new equipment with our engineers over the phone.
• Managing daily case volume and ensure consistent follow-up.
• Troubleshooting and resolving customer issues with urgency, aiming for first-contact resolution.
• Responding to customer inquiries through various channels, including phone and email.
• Accurately processing equipment service and accessory orders.
• Handling channel escalations efficiently and professionally

Key Skills

• Reaching or exceeding daily outbound call & engineer booking targets.
• Maintaining detailed and accurate data records on our internal systems.
• Testing installation of new equipment with our engineers over the phone.
• Managing daily case volume and ensure consistent follow-up.
• Troubleshooting and resolving customer issues with urgency, aiming for first-contact resolution.
• Responding to customer inquiries through various channels, including phone and email.
• Accurately processing equipment service and accessory orders.
• Handling channel escalations efficiently and professionally

Benefits :

• 25 days holiday ( Christmas Shutdown)
• Sage Benefits ( after 1 month)
• WPA Healthcare ( after 12 months )
• Team Building Events