Account Manager

Account Manager (B2B)

Hybrid - Canterbury, Kent

Orbital Net is an award-winning telecoms provider with 25+ years’ experience and an exciting growth plan backed by Private Equity investment. We’re hiring an Account Manager to look after a portfolio of existing business customers (circa 100 with 20+ high growth accounts) delivering standout service while spotting opportunities to expand usage across our connectivity, voice, managed network and security solutions.

What you’ll do:

• Be the main point of contact for a portfolio of B2B customers
• Run regular check-ins + quarterly business reviews
• Drive retention and identify upsell / cross-sell opportunities
• Build account plans that grow revenue and customer lifetime value
• Coordinate with technical teams to deliver new services smoothly
• Proactively manage issues (service, billing, escalations) and ensure SLA compliance
• Act as the “voice of the customer” internally

What we’re looking for:

• 3+ year Account Management experience (telco / ISP / MSP / tech ideal)
• Proven track record hitting retention / revenue targets
• Experience in a service / tech business with complex solutions
• Confident communicator who can translate technical concepts into business value
• Organised, commercially minded, customer-first