Customer Development Team Leader

Customer Development Team Leader

Customer Development Team Leader (fulltime) - Salary - £81,874 - £95,521 (dependent on experience) - Hybrid working

Join us and shape the future of geospatial innovation

At Ordnance Survey, we use world-class location data and insight to help customers solve real-world problems, from supporting critical infrastructure to enabling greener transport and smarter public services. As we grow our commercial reach, we're building a customer-focused sales function designed to create measurable impact across the UK economy.

To support this, we've established a new Customer Development Team focused on key market sectors. We're now looking for an experienced, commercially minded Customer Development Team Lead to shape, grow, and guide this team through a pivotal stage of transformation.

About the role

This is an exciting opportunity to lead a newly formed team that sits at the heart of our growth strategy. You'll be responsible for defining and embedding sector-led sales approaches, supporting customer success, and working across OS to translate insight into commercial opportunity.

In this role, you will

• Lead, motivate, and develop a team to deliver sector-based customer growth and engagement

• Shape the team's strategy and culture, embedding new ways of working aligned with OS values

• Drive the adoption of OS products and data within customer workflows, delivering measurable outcomes

• Develop clear prioritisation plans across sectors and customers, balancing proactive outreach with service excellence

• Collaborate across Sales Operations, Product, and Channel Partner teams to progress and close opportunities

• Support bid development and ensure robust pipeline management through effective use of CRM tools

• Capture and communicate success stories, sharing insight and impact across the business

This role reports to the Director of Sales and plays a critical part in delivering OS's sector and partner-led sales strategy.

What we're looking for

We're looking for a confident people leader with a strong commercial mindset and the ability to drive performance in a complex, evolving environment. You will bring:

• Proven experience leading customer-facing or sales teams, ideally in a B2B or public sector context

• A track record of delivering commercial outcomes and building high-performing teams

• Strong strategic thinking with the ability to turn market insight into sales action

• Excellent communication and collaboration skills, with experience influencing senior stakeholders

• Familiarity with CRM systems and sales tools to manage pipeline and performance

• A positive, adaptable approach to leading through change and supporting team development

• Experience supporting bids and proposals in partnership with internal and external stakeholders

Ready to apply?

If you're passionate about leading people, driving growth, and making an impact through geospatial innovation, we'd love to hear from you.

The Rewards

We want you to love what you do. That is why our benefits package rewards a job well done.

• Salary - £81,874 - £95,521 (dependent on experience)

• Performance related bonus up to 10%

• A competitive pension scheme (OS contributes up to 12.07%)

• 28 days annual leave in addition to bank holidays on joining, (3 taken over Christmas) increasing by one day per year, to a maximum of 5 years

• Enhanced family leave, including up to 12 weeks paid partner (paternity) leave

• Free subscription to OS Maps

• Access to online learning platforms

• Coaching and Mentoring schemes

• Plus, a suite of excellent additional perks and benefits

At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like

• An extra days' leave for each year you work, up to 33 days

• Employee Assistance Programme

• Hybrid working

• Free onsite parking at our modern HQ in Southampton

• We adopt flexible working and can consider different working hours dependent on the role and your personal circumstances

• Eyecare Vouchers

• OS Explorers Nursery discount

• Cycle to Work scheme

• We believe that as a company we should give back wherever we can, so we give you 1 day a year to volunteer for charities that are important to you, as well as offering a match funding scheme

Location

We embrace a hybrid working model at OS, and anticipate that the role will require at least 3-4 days a week face-to face contact, typically 1-2 days per week at our Southampton HQ and the rest with clients and the team..

Security

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS).

Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.

Closing date: Sunday 07 September @23:59

Unfortunately, we are currently unable to offer sponsorship for this role, therefore you must have the right to work in the UK, without the need for employer sponsorship.

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

Research indicates that women, individuals with disabilities, LGBTQ+ community members, neurodiverse individuals, and people from ethnic minority backgrounds often hesitate to apply for jobs unless they meet every single qualification. At Ordnance Survey, we are dedicated to fostering a diverse, inclusive, and genuine workplace where everyone can thrive. If you're enthusiastic about this role but your experience doesn't perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey.