Senior Technology Service Manager

Senior Technology Service Manager

Full time | £46,628.00 to £54,399.00 (dependent on experience)Hybrid working | Southampton

Clear the path. Seek the story. Do what matters.

Who we are

We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.

Our Principles

At OS, how we work matters just as much as what we deliver. We are guided by three principles:

• Clear the path - Cut the noise, simplify and remove blockers so work can move at pace

• Seek the story - Listen fully, build understanding, fact-check assumptions and speak up

• Do what matters - Focus on value, make deliberate stop/start/continue decisions, and recognise the contribution of others

We look for people who can embrace how we work in this way and are keen to keep developing.

About the role

As a Senior Technology Service Manager, you will play a pivotal role in ensuring the operational excellence of our Distributing services. You will lead and oversee Service Management processes, drive performance ensuring KPIs and customer expectations are met, ensure compliance with relevant standards and domain best practice (including security), whilst also managing operational issues & risks.

In this role, you will:

• Lead and coach Technology Service Managers, fostering collaboration, accountability and high performance across service teams

• Own service management excellence, overseeing Incident, Problem, Change and Release Management to minimise operational impact

• Define, monitor and improve service performance through clear KPIs, OLAs and regular service reviews

• Ensure effective monitoring and alerting for critical services, enabling proactive issue detection and resolution

• Maintain robust service documentation, including architecture, configuration and maintenance roadmaps

• Champion security, resilience and compliance, ensuring adherence to standards, regulations and best practice

• Support service continuity, promoting Disaster Recovery and Business Continuity planning, testing and continual improvement

• Identify, manage and escalate operational risks and issues, focusing effort on what makes the biggest difference

• Collaborate with stakeholders and suppliers, building shared understanding and alignment with business priorities

• Enable smooth change into live service, ensuring operational requirements are embedded and transitions are well managed

• Manage service costs responsibly, creating estimates, monitoring spend and ensuring value for money

What we're looking for

We're looking for someone who can demonstrate the skills and experience needed for this role and who aligns with our principles.

You'll bring:

• Expertise in ITIL 4 processes is Essential - (Incident, Problem, Change & Release Management)

• Proven track record in Technology Service Management at a Senior level

• Good understanding of online ordering, fulfilment & distribution services, ideally including APIs

• Strong leadership skills with the ability to coach, develop and potentially manage teams and individuals

• Excellent communication and stakeholder management skills

• Ability to manage complex issues and drive continuous improvement

Security & eligibility

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services) (DBS).

Please be aware that this role will require Security Clearance in addition to our standard pre-employment and DBS checks.

This role requires the right to work in the UK at the time of application. Unfortunately, OS cannot provide visa sponsorship for this position.

Closing date: Sunday 26th April 2026 at 23:59pm

Inclusion at OS

Research shows that people from underrepresented groups often hesitate to apply unless they meet every requirement. At Ordnance Survey, we're committed to building a diverse, inclusive and welcoming workplace.

If this role excites you but your experience doesn't match every point, we encourage you to apply. You may be the right person for this role or another opportunity at OS.

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.