Technical Writer
Technical Writer (full time)
Salary £39,524 - £46,111 (dependent on experience)
Hybrid working (3 days in office)
Join our dynamic Markets team
The Markets team plays a central role in how Ordnance Survey drives growth - connecting market insight, product capability and customer demand to ensure we focus on the right opportunities and deliver meaningful impact.
Alongside Market Development and Market Operations & Intelligence, the Market Enablement function is critical to how we scale and communicate our product offer. Building on our acclaimed external product documentation, this team also ensures that OS products are clearly understood and consistently positioned and communicated across our Product and Customer functions, underpinning go-to-market activities.
We are building a more structured and scalable approach to product content - creating a single, coherent view of product information across documentation, messaging and go-to-market activity. This is a key part of enabling OS to operate more effectively as a commercial, customer-led organisation.
About the role
The Technical Writer is responsible for designing and governing how OS structures and manages product information, enabling it to be effectively communicated across the organisation and externally to partners and customers.
Reporting to the Market Enablement Lead and working closely with the existing Technical Writers and wider Markets and Customer teams, you will play a key role in shaping how product information is defined, structured and used across OS. You will bring clarity and consistency to how we communicate products to enable a more scalable, aligned and commercially effective approach across Product, Customer and go-to-market functions.
You will take a structured, system-led approach to content, defining how information is organised, modelled and governed between internal and external platforms. This includes shaping information architecture, taxonomy, metadata and content models, and working closely with technology and platform teams to ensure content is structured, managed and delivered effectively across systems.
Specifically, you will:
Define how product information is structured across (our external product documentation content), our internal product-related content and go-to-market materials
Establish a consistent and scalable approach to product content, reducing duplication and fragmentation between internal and external-facing content
Define content models, taxonomy, metadata and standards to improve content reuse, clarity and discoverability
Ensure alignment between product documentation, messaging and commercial enablement materials
Work closely as part of the Technical Writer team to embed structure and consistency across all product content
Design, manage and improve technical documentation for OS products and API services
Understand user journeys and information architecture principles so you can structure and present information effectively and sustainably
Work with technology experts, product managers and stakeholders to effectively communicate technical details of OS products and services
Collaborate with the Product, Customer and go-to-market functions to ensure content supports real-world use and application
Improve how product information is accessed, understood and applied across the organisation
What we're looking for
We're looking for someone who, as a technical writing practitioner, can bring structure, clarity and consistency to how OS defines and communicates its products.
You'll be comfortable working across Product and Customer teams, able to establish clear standards and ensure they are adopted, while balancing structure with usability.
Strong experience in information architecture, structured content or documentation system design
Proven ability to define content models, taxonomy and standards that support reusable, scalable content
Strong technical writing capability, with the ability to translate complex product and data concepts into clear, usable content
Experience in working across Product, Customer or technical teams to align how products are described and communicated
Experience in using technical tools and workflows to maintain and enhance documentation, for example, Git, GitHub and a 'docs as code' approach
Ability to design and implement structured approaches that improve consistency and reduce duplication across content
Strong stakeholder management skills, with the ability to influence teams to adopt standards and ways of working
Analytical mindset, using feedback, usage data and insight to improve documentation, enhance the user journey and identify content gaps
Experience working in product-led or data-driven environments is highly desirable
Knowledge of accessibility best practice and Web Content Accessibility Guidelines (WCAG) is highly desirable
Closing date: Tuesday 19th August @23:59pm
Interviews are scheduled to take place in person at Ordnance Survey Head office.
Location & Working Pattern
We embrace a hybrid working model at OS, because we believe in flexibility and balance. You'll be based at our fantastic HQ in Southampton, Hampshire, where you'll spend a minimum of 3 days per week collaborating face-to-face with colleagues. It's all about combining the best of both worlds connection and autonomy to help you thrive.