Digital and Practice Administrator
Job summary
This is a varied and rewarding role, ideal for someone with strong IT skills, excellent organisational abilities and the confidence to work independently. You will need to be able to manage competing priorities, communicate effectively with colleagues and patients, and maintain a high level of accuracy and professionalism.
The role will also include ad-hoc reception duties and cover, so a friendly, approachable and professional manner is essential.
Main duties of the job
Providing general administrative and organizational support across the practice
Assisting with the coordination of practice processes and day-to-day operational tasks
Maintaining accurate records and ensuring information is handled appropriately, securely and confidentially
Providing reception cover and support as required, including welcoming patients and responding to enquiries
Working collaboratively with GPs, clinicians and the wider practice team
Manage day to day IT queries and supporting new starter processes
Running clinical searches and producing relevant information as required
Processing IGPR requests
Identifying opportunities to improve administrative processes, systems and efficiency
Supporting the implementation of new systems and processes where appropriate
Undertaking any other duties appropriate to the role and the needs of the practice
About us
We are a small, friendly and supportive GP practice with a strong focus on providing high-quality, personalised care to our patients.
Our team consists of one GP Partner, two Salaried GPs, two Practice Nurses and one Healthcare Assistant, supported by a welcoming administrative and reception team.
We are a training practice, committed to supporting the development of the next generation of healthcare professionals. We value learning, teamwork and a positive working environment, and enjoy working collaboratively as a close-knit team.
The practice is conveniently located,close to Salford Royal Hospital and the motorway network providing excellent access for both staff and patients travelling from the surrounding areas.
We pride ourselves on being a friendly, approachable and supportive practice, where staff know each other well and everyone plays an important part in delivering excellent patient care.
Job description
Job responsibilities
We are looking for an experienced, highly organised and proactive Digital and Practice Administrator to join our busy practice team. Working closely with the Assistant Practice Manager and Practice Manager, you will play an important role in supporting the day-to-day administration and smooth running of the practice.
Key responsibilities are varied and not limited. Please refer to the job description attached.
Person Specification
Qualifications
- Evidence of relevant administrative experience and/or equivalent experience gained through previous employment.
- Previous experience working within an NHS environment.
- Previous experience working in a busy administrative environment.
- Excellent IT skills with confidence using Microsoft Office and a range of computer programmes and digital systems.
- Ability to learn and confidently use relevant practice systems.
- Ability to maintain accurate records and process information accurately and securely.
- Understanding of confidentiality and the importance of securely handling sensitive and personal information.
- Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
- High level of accuracy and attention to detail, particularly when handling patient and practice information.
- Excellent verbal and written communication skills. Ability to communicate effectively with patients, clinicians and colleagues.
- Professional, friendly and approachable manner with the ability to provide effective reception and patient-facing support.
- Ability to work effectively as part of a multidisciplinary team and develop positive working relationships with colleagues.
- Ability to work independently, use initiative and take responsibility for completing tasks to a high standard.
- Ability to identify problems, investigate issues and find practical solutions.
- Willingness to identify opportunities to improve administrative processes, systems and efficiency.
- Flexible and able to respond positively to changing priorities and the needs of the practice.
- Demonstrates discretion, integrity and professionalism when dealing with confidential and sensitive information.
- Willingness to learn new systems, processes and skills and undertake relevant training.
- Positive, proactive and reliable approach to work, with a commitment to delivering a high standard of service.
- Relevant administration, IT, healthcare or NHS qualification/training.
- Experience within primary care or a GP practice.
- Experience of working within a GP practice, medical centre or other primary care setting.
- Experience using GP clinical/practice systems and other healthcare-specific software.
- Previous experience using GP practice systems, clinical systems or electronic patient record systems.
- Experience running clinical searches, producing reports and working with healthcare data.
- Previous experience of NHS Information Governance requirements and processing information governance requests.
- Experience coordinating multiple administrative processes or projects.
- Experience working with clinical, financial or other sensitive data where accuracy is essential.
- Experience communicating with a wide range of healthcare professionals and external organisations.
- Previous experience working in a GP reception or primary care patient-facing role.
- Experience working closely with GPs, clinicians, practice managers or other healthcare professionals.
- Experience managing specific administrative or digital functions with minimal supervision.
- Experience providing first-line IT or digital support to colleagues.
- Previous experience contributing to or implementing service/process improvements.
- Experience supporting the implementation of new systems, processes or digital technology.
- Knowledge of NHS confidentiality, GDPR and Information Governance requirements.
- Evidence of ongoing professional development relevant to administration, IT or healthcare.
- Evidence of taking initiative to improve the experience of patients, colleagues or service users.
Knowledge and skills
- Understanding of confidentiality, information governance and the importance of securely handling sensitive information.
- Excellent IT skills and confidence using a range of computer programmes and digital systems.
- Excellent organisational and time-management skills. Ability to prioritise competing demands and meet deadlines.
- Excellent written and verbal communication skills. Ability to communicate effectively with patients, clinicians and colleagues.
- Experience using GP clinical systems, electronic patient records or healthcare-specific software
- Experience running clinical searches, producing reports and working with healthcare data.
Experience
- Essential NHS experience
- Previous experience within a GP practice or primary care setting is desirable
- Experience using GP practice or healthcare systems would be a significant advantage
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Orient Road Medical Practice
Address
37 Orient Road
Salford
M6 8LE
United Kingdom
Employer's website
https://www.orientroadmedicalpractice.co.uk/