Information Technology Support Engineer

IT Support Engineer

Location: London (Mayfair) 5 days onsite

Salary: £35,000

About the Business

The client are an exciting, forward thinking boutique financial services firm based in the West End of London with offices internationally.

The Role

You’ll be joining a fantastic IT support team of 3 with the overall team responsibility of providing exceptional levels of IT support to brokers, executives and operational staff ensuring critical systems and day-to-day technology are running smoothly across the business.

Key Responsibilities

• Troubleshoot Microsoft 365 applications, Windows OS and core business systems
• Support Bloomberg terminals and IPC Unigy dealerboards
• Assist with Cisco Meraki network monitoring and AnyConnect VPN support
• Manage users, email and file services across Azure, SharePoint and OneDrive
• Support onboarding/offboarding, hardware provisioning and asset management
• Use remote support tools such as ScreenConnect / ConnectWise
• Maintain documentation and contribute to continuous improvement initiatives

What We’re Looking For

• 1+ years experience within an IT support tole
• Familiarity with Windows 10/11, Microsoft 365, and Active Directory/Azure AD
• Strong troubleshooting skills and a logical approach to problem-solving
• Great communication and customer-facing support skills
• A proactive attitude and willingness to learn in a small team environment

Tech Stack / Tools

• Microsoft 365 (Azure, SharePoint, OneDrive)
• Cisco Meraki & AnyConnect
• Yealink / Yay.com VoIP
• ScreenConnect / ConnectWise
• Windows 10/11 and general networking / comms equipment

Why Join?

• Hands-on exposure to a live trading environment
• Work in a trusted role supporting front-office users
• Learn from experienced IT professionals with genuine career development
• Central London location and collaborative culture
• Competitive salary and discretionary annual bonus