Head of Service - IT
My client is a leading UK materials and engineering group. Headquartered in the West Midlands, the group has a network of businesses up and down the country, serving a broad variety of industrial sectors. The organisation has grown quickly in recent years, through a mix of acquisitions and organic growth. It now employs circa 1700 people.
The group central IT function is being re-organised to meet the needs of the wider business as it continues to expand and develop, and improve the performance of the IT function as a whole. A new department is being created to bring together all elements of service together under a single senior manager. This will include the IT Service Desk, Business Partnering and other internal service functions too.
The desire is to recruit an experienced and capable senior IT manager to take a fresh look at the internal customer experience journey, the service department processes and people, and drive a step-change in performance. Reporting to the CIO, this is a holistic IT leadership role, with the remit to create a high performing service department that meets and exceeds the needs of the business as a whole.
The ideal candidate for this role is likely to be an experienced IT Service Manager, with a proven track record in leading and improving the IT Service Desk department. They will need a good level of business acumen and understanding, and be able to shape and lead a high performing service team.
Specific market sector knowledge is not important, but experience in a multi-site / multi-entity organisation would be very helpful. A relevant computer science degree is preferable.
Gravitas and personal credibility are key attributes, as are the ability to inspire and win respect with stakeholders throughout an organisation. A strong service mentality is key.
The incoming Head of Service will have the opportunity to re-shape and improve a newly created department, and deliver a tangible step-change in service performance. This is a high profile and senior role within the overall group, and success will be rewarded through a lucrative bonus scheme and future career development opportunities.