Helpdesk Analyst - Property Management Accounts System

Title - Property Management Accounts System - Helpdesk Analyst

Location - London

£40k - £45k

Plus bonus

The role:

Provide quality support for for our property asset management system whilst continually strive to improve customer relations, customer satisfaction, and focus on customer needs.

Duties

• Provide clients with application support by guiding them through problem- solving steps and when necessary, utilising remote desktop support tools to resolve issues.
• Accurately record incoming telephone calls or emails as Helpdesk calls ensuring that each issue is properly tracked, categorised and prioritised
• Manage and prioritise support tickets based on urgency and impact.
• Collaborate with all other teams within the Company to escalate and resolve complex technical issues, ensuring that our customers receive timely and effective support.
• Ensure the protection of the company interests through the appropriate use of formal communication with customers and suppliers.
• Complete other appropriate ad-hoc duties assigned by the Helpdesk Manager

Requirements

• An acceptable level of Property management and accounting knowledge to be credible with any member of staff or customer with regards to relevant business issues.
• Anticipate and understand customer needs.
• Awareness of all relevant issues and their priorities.
• Solid planning, scheduling, monitoring and reporting skills
• Proficiency in Microsoft Office Suite.
• An understanding of Microsoft SQL Server

Why should you work for this company?

• A great opportunity for a Property Accountant seeking a more technical role
• Casual dress code!
• Enhanced benefits available

Interview process:

• Two stage process
• 1st stage on Teams/Zoom
• 2nd stage held face to face in the office

If you would like further information on this opportunity please apply online with your updated CV.