2nd/3rd Line Support MSP/Hybrid

We're working with a growing Managed Service Provider in Manchester who are looking to bring in an experienced 2nd/3rd Line Support Engineer to strengthen their technical team.

This is a great opportunity for someone who enjoys working across a varied client base and wants to stay hands-on with a broad tech stack in a fast-paced MSP environment.

You'll be acting as an escalation point for 1st/2nd line, while also getting involved in project work and infrastructure improvements across multiple clients.

Day-to-day, you'll be:

• Act as an escalation point for complex 2nd/3rd line issues across multiple client environments
• Administer and support Windows Server environments ()
• Manage and troubleshoot Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
• Support and maintain Microsoft Azure (VMs, Azure AD, networking, storage)
• Work extensively with Active Directory (GPOs, permissions, replication, group structures)
• Troubleshoot networking issues (DNS, DHCP, VLANs, VPNs, Firewalls)

• Previous experience working within an MSP environment (essential)
• Strong troubleshooting skills across Windows environments
• Experience with:
  • Microsoft 365
  • Microsoft Azure
  • Active Directory
• Solid understanding of networking fundamentals (DNS, DHCP, VPNs)
• Comfortable working across multiple clients and priorities
• Strong communication skills

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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