Account Manager
Job Description
Account Manager / MSP Sales SpecialistLocationGreater Manchester - HybridAbout the CompanyWe are working with an established Managed Services Provider (MSP) delivering a broad range of IT solutions to mid-market customers.
Alongside hardware and PC/laptop solutions, the company provides ongoing IT support, maintenance and managed services. This is an exciting opportunity to join an established business with a strong customer base and significant scope to grow existing accounts, identify new opportunities and increase revenue through additional IT services .The RoleWe are looking for an experienced Account Manager / MSP Sales Specialist to join the commercial team.
This is a sales-focused role combining new business development, account management and account growth. You will be responsible for identifying customer requirements, developing relationships and converting opportunities into revenue. A key part of the role will be upselling and cross-selling the company's wider portfolio of IT services into an established customer base, alongside generating new business through proactive outbound activity.
Key ResponsibilitiesDevelop and grow relationships across an established portfolio of mid-market customersIdentify opportunities to upsell and cross-sell additional IT servicesGenerate new business through proactive outbound calling and prospectingManage leads and opportunities through the sales process, from initial conversation through to closeUnderstand customer requirements and recommend appropriate IT solutionsSell a combination of managed services, IT support, hardware and maintenance solutionsBuild strong, long-term relationships with customers and key stakeholdersIdentify opportunities to increase account value and customer spendMaintain accurate CRM records and track sales activityConsistently work towards agreed sales and revenue targetsAbout YouWe are ideally looking for someone with 2+ years' experience selling within an MSP or Managed Services environment .You will be commercially driven, confident on the phone and comfortable with a high level of outbound activity. Most importantly, you'll understand how to sell solutions rather than simply individual products .We'd Like to See: Proven experience in a sales-focused role within an MSP / Managed Services environmentStrong understanding of IT services, managed services and/or hardwareExperience selling IT support, maintenance and managed servicesA proven track record of winning and/or growing customer accountsComfortable with cold calling and proactive outbound salesAbility to understand customer requirements and identify commercial opportunitiesExperience with upselling and cross-sellingStrong communication and relationship-building skillsCommercially minded, target-driven and motivated by revenue growthAbility to take leads and opportunities and successfully convert them into revenueExperience selling PCs, laptops, hardware, IT support or wider managed IT services would be particularly beneficial.
Why Join?
Join an established MSP with a strong existing customer baseSignificant opportunity to grow existing accounts and increase customer spendSell a broad portfolio of IT and managed services rather than a single productCombine new business development with account growth£40,000-£60,000 basic salary + commissionHybrid working in Greater ManchesterSalary & Working PatternSalary: £40,000-£60,000 basic + commissionLocation: Greater ManchesterWorking pattern: Hybrid - approximately 2-3 days per week in the office.
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