1st Line Customer Support (Technical & Training)
Full-time, Permanent (37 hours + on-call rota)
The Role
You'll be joining a well-established, fast-growing UK tech company with over 20 years' experience delivering a leading infrastructure asset management platform used by organisations across the UK and internationally. Their software helps customers manage and optimise real-world infrastructure and physical assets, supporting everything from day-to-day operations through to long-term planning.
We're looking for a bright, personable 1st Line Customer Support professional to join a friendly and fast-paced team. This is a blended role combining:
- Front-line customer support
- Technical training delivery
- Documentation and content creation
You'll work closely with experienced team members to support customers, resolve issues, and deliver high-quality training and resources.
What We're Looking For
Essential:
- Minimum 1 years' experience in IT / software support
- Strong communication and customer-facing skills
- A Level within a STEM subject
- Ability to explain technical concepts clearly
- Excellent written/documentation skills
- Comfortable with MS Office and general IT tools
- Strong problem-solving skills and willingness to learn
Working Hours
- Mon-Thurs: 09:00-17:00
- Friday: 09:00-16:30
- Plus on-call rota (paid allowance) - minimum 2 slots per week
Benefits
- Annual pay review & discretionary bonus!
- Increasing holiday entitlement with service
- Pension scheme
- Private healthcare, life insurance & income protection (post-probation)
- Cycle to Work scheme
Please send your CV to the hiring team to be considered.
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