2nd/3rd Line Engineer - Hybrid

2nd/3rd Line Engineer - Cambridge / Hybrid

We're on the lookout for a 2nd / 3rd Line Support Engineer to join a fast-paced, technology company in Cambridge. You'll be the go-to person for technical issues, working across a variety of environments to keep systems running smoothly and clients happy.

In this role, you'll support a broad mix of colleague, providing remote and occasional on-site support across desktop, server, networking, and cloud platforms. Every day is different - from troubleshooting complex issues to assisting with project rollouts and system upgrades.

You'll need a solid foundation in Microsoft technologies (Windows Server, Azure, M365), networking fundamentals (DNS, DHCP, firewalls), and experience in a customer-facing role where communication is key.

Key Responsibilities:

• Handle escalations and 2nd line support tickets through the service desk

• Troubleshoot and resolve issues across Windows, Office 365, Azure, networks, and cloud platforms

• Assist with project work such as migrations, deployments, and upgrades

• Maintain detailed documentation and ensure SLA targets are met

• Deliver excellent service with a proactive and consultative approach

Salary in the region £35- 45K depending on experience

2nd/3rd Line Engineer - Cambridge / Hybrid

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.