3rd line engineer MSP

3rd Line MSP Engineer - Berkshire | £36,000-£42,000 | Hybrid

Are you an experienced IT Engineer with a solid foundation in 2nd/3rd Line support and exposure to MSP environments? Looking to step up into a senior technical role with real variety, responsibility, and flexibility? This could be your next move.

We're a well-established Managed Service Provider based in Berkshire, delivering reliable, high-quality IT solutions to a growing portfolio of clients. We're looking for a capable and motivated 3rd Line Engineer to join our team and handle complex escalations, project delivery, and infrastructure improvements - both remotely and on-site.

• Act as an escalation point for 2nd Line and Service Desk teams across a variety of technologies

• Deliver infrastructure projects such as server migrations, O365 deployments, networking upgrades, and cloud implementations

• Troubleshoot and maintain environments across Windows Server, Microsoft 365, Azure, Hyper-V/VMware, networking, and security

• Work directly with clients and internal teams to ensure technical issues are resolved efficiently and projects are delivered to a high standard

• Mentor junior engineers and support ongoing service improvement

• 3+ years of hands-on IT support experience, including 2nd and 3rd Line responsibilities

• Some MSP experience - enough to understand the pace, variety, and customer focus involved

• Strong knowledge of Microsoft ecosystems: Windows Server, Active Directory, Microsoft 365, and Azure

• Virtualization experience (Hyper-V and/or VMware)

• Solid understanding of networking: firewalls, switching, routing, VPNs

• A customer-first attitude with excellent troubleshooting and communication skills

• A full UK driving license (occasional client site visits may be required)

• Salary: £36,000 - £42,000, depending on experience

• Hybrid working - flexible split between home, office (Berkshire), and client visits

• Career progression opportunities within a growing MSP

• Paid certifications, internal training, and development plans

• 25 days holiday + bank holidays, pension scheme, and other perks

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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