Customer Success Manager

Customer Success Manger - up to £60,000 - London- Remote/Hybrid

Role: Customer Success Manger

Package: £40,000 - £60,000 + bonus

Location: London (Remote/Hybrid)

The Company

Oscar Digital is excited to be exclusively partnered with a SaaS company, providing healthcare teams around the world with life changing data platforms. They focus patient targeted systems that aim to improve and support patients to better understand their needs.

The Customer Success Manager will play a key role in shaping the framework, performance metrics, and processes required to ensure outstanding outcomes for customers. Working closely with various internal teams this role will focus on streamlining customer onboarding, implementation, and performance tracking while maintaining alignment with critical KPIs.

The Role

• Develop relationships with virtual providers and healthcare clients
• Monitor and analyse key performance indicators such as client satisfaction, progress etc.
• Develop and implement consistent processes and best practices for customer interaction and support.
• Representation at industry events and conferences to build relationships, generate leads, and elevate brand presence.
• Drive initiates to improve customer success

Requirements

• 3+ years' experience in Healthcare SaaS, customer success etc.
• Bachelor's degree

Interviews for this role will be held imminently. To be considered, please send your CV to me now to avoid disappointment.

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Customer Success Manager - up to £60,000 - London - Remote/Hybrid

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