Platform Operations Manager AI

Platform Operations Manager (AI) | Initial 6-Month Contract | Remote | £600-£700 per day (Outside IR35)

A consultancy we work closely with is looking for a Platform Operations Manager (AI) for an end client of theirsto provide Level 1 and Level 2 support for an enterprise AI platform. This role will be hands-on, customer-facing, and focused on ensuring reliable, high-performance operations across AI infrastructure and tooling. The position involves technical troubleshooting, collaboration with vendor engineering teams, and maintaining seamless platform functionality for internal and external users.

Key Responsibilities

• Deliver Level 1 and 2 support for platform issues and service requests
• Diagnose, replicate, and troubleshoot platform and infrastructure problems
• Escalate and coordinate complex cases with vendor engineering teams
• Monitor system health, alerts, and performance metrics
• Automate routine operational tasks and document best practices
• Support platform onboarding, configuration, and usage guidance
• Collaborate with infrastructure and AI engineering teams on integrations and performance improvements
• Maintain SLAs and ensure customer satisfaction

Technical Focus

• Manage Nvidia GPU clusters and related infrastructure
• Implement failover, resilience, and resource optimization strategies
• Oversee capacity planning and workload scheduling
• Monitor performance using Nvidia and HPE tools
• Manage incident response, node failures, and access/security controls

Required Skills & Experience

• Strong understanding of L1/L2 processes and troubleshooting workflows
• Experience with cloud, APIs, and distributed systems
• Familiarity with AI/ML environments and workflows

If this sounds like you, interviews are happening imminently, apply now!

Platform Operations Manager (AI) | Initial 6-Month Contract | Remote | £600-£700 per day (Outside IR35)

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