Second Line Support Engineer

Second Line Engineer - Leciester (Hybrid)

£26,000 - £29,500 DOE

The Company:

A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local communities.This internal IT support position is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of projects from start to finish.

The Role:

• Provide remote and on-site second-line IT support to internal users across multiple locations
• Troubleshoot and resolve hardware, software, and networking issues promptly
• Maintain and monitor core IT infrastructure including servers, networking equipment, and cloud services
• Install and configure new hardware and software with minimal disruption to operations
• Contribute to cybersecurity efforts by supporting patch management and promoting best practices
• Assist senior engineers on larger-scale projects and more complex technical problems
• Deliver excellent customer service by maintaining clear communication and timely resolution of support tickets

The Ideal Candidate Will Have:

• Experience in an IT support, service desk, or helpdesk role (1st or 2nd line)
• Solid understanding of Windows operating systems and common business applications
• Familiarity with Microsoft 365, Active Directory, networking fundamentals, and cloud technologies
• Strong diagnostic and troubleshooting skills with a proactive, solution-oriented mindset
• Ability to manage multiple priorities in a fast-moving environment
• Clear and professional communication skills with a customer-first attitude
• Relevant IT certifications (e.g. CompTIA, Microsoft, Cisco) are a strong advantage

Why Apply? If you're a motivated support professional looking to step into a role with hands-on technical exposure and clear progression pathways, we'd love to hear from you.

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