Second Line Support Engineer

Second Line Support Engineer | Liverpool (3 days on site) | £250 (Outside IR35) | MSP

Job Title: Second Line Support Engineer - Contract (Outside IR35) Location: Liverpool (3 Days Onsite) Rate: £250 per day Contract Type: Initial 3-Month Contract IR35 Status: Outside IR35

We're working with a fast-paced Managed Service Provider based in Liverpool that is looking to bring in a Second Line Engineer on a contract basis. This role is ideal for a candidate experienced in supporting a broad range of technologies and confident working in a client-facing environment.

The Role:

You will be acting as a key point of escalation for 1st line issues, providing hands-on support to a mix of clients. The position involves a combination of BAU support, troubelshooting escalated tickets and working on small project rollouts.

Key Responsibilities:

• Provide second line tech support across windows environments, Office 365, networking and desktop hardware
• Troubleshoot and resolve escalated service desk tickets within SLA
• Liaise with clients to ensure clear communication and issue resolution
• Support onsite work at client locations (Liverpool)
• Assist with small projects and infrastructure improvemnets

Tech stack: Windows server, Office 365, RMM tools, Active directory, networking fundamentals

Requirements:

• Proven experience in a second-line or escalation support role within a n MSP environment (Preferred)
• Comfortable working across multiple customer environments
• Strong communication skills and a proactive attitude

Start date: ASAP

If this sounds like you, apply now!

Second Line Support Engineer | Liverpool (3 days on site) | £250 (Outside IR35) | MSP

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