Third Line Support Engineer
Third Line Support Engineer
Wakefield (Hybrid)£35,000 - £45,000
The Role
You will operate as a senior escalation point within the technical team, supporting a range of client environments and resolving complex infrastructure issues.
The role will involve a mixture of 3rd line support, troubleshooting and infrastructure project work, giving you exposure to a wide range of technologies and environments.
You will also occasionally work directly with stakeholders within client organisations, so strong communication skills are important.
What You'll Be Doing
- Acting as the escalation point for complex technical issues
- Supporting Microsoft infrastructure environments across multiple clients
- Troubleshooting advanced 3rd line incidents
- Working with cloud, virtualisation and security platforms
- Supporting infrastructure upgrades and improvement projects
- Communicating technical solutions clearly to clients and stakeholders
Tech Environment
- You will be working across technologies such as:
- Microsoft 365
- Azure / Entra ID
- Windows Server / Active Directory
- Virtualisation platforms
- Backup and disaster recovery technologies
- Endpoint security and monitoring tools
What They're Looking For
- Experience in a 3rd Line Support or Infrastructure Engineer role
- Strong troubleshooting across Microsoft environments
- Experience supporting multiple systems or customer environments
- Strong communication and problem solving skills
- Ability to work independently and take ownership of issues
- Full UK driving licence
Why This Role Stands Out
- Opportunity to work in a growing MSP with strong leadership
- Exposure to modern infrastructure technologies
- Autonomy and real ownership over technical solutions
- A varied role across support and project work
- Hybrid working environment
Salary
£35,000 - £45,000 depending on experience
Third Line Support Engineer
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