Web Support Specialist

IT Support & Web Specialist

The Opportunity

We're looking for an IT Support & Web Specialist to join our growing support team. In this role, you'll provide a mix of IT helpdesk support and web/domain administration, working directly with clients and internal teams to resolve issues quickly and effectively.

If you've got experience in IT support, enjoy problem-solving, and want to expand your skills into web hosting and domain management, this role offers the perfect platform.

What You'll Be Doing

• Providing 1st/2nd line technical support across IT, email, and web systems
• Troubleshooting and resolving end-user issues via phone, email, and ticketing system
• Managing and configuring DNS records, domains, and hosting environments
• Supporting email setup, migrations, and administration
• Assisting with website configuration and monitoring
• Maintaining accurate support documentation and technical logs
• Liaising with clients to provide updates and ensure a high level of service

What We're Looking For

• Previous IT Support / Helpdesk experience (1st or 2nd line)
• Understanding of DNS, domains, and email administration
• Familiarity with Windows desktop/server environments
• Knowledge of web hosting platforms or WordPress (desirable but not essential)
• Strong customer service and communication skills
• A proactive problem-solver with attention to detail

Training & Development

• Full training on company systems and processes
• Opportunities to expand into web, hosting, and infrastructure technologies
• Ongoing support for certifications and professional development
• Clear career progression into senior technical roles

Perks & Benefits

• Salary: £28,000 - £30,000 + monthly attendance bonus
• Pension scheme
• Free daily lunch and beverages
• Modern office environment with casual dress code
• Free on-site parking and access to recreational facilities
• Supportive, collaborative team culture

If you're an IT Support professional looking to broaden your skills and get involved in web/domain technologies, we'd love to hear from you. Apply today and take the next step in your career.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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