IT Technical Analyst

Job Title: IT Technical Analyst – Specialising in Networks, Servers, and Security
Location: Stevenage
Contract: Permanent
Salary: £43,000 - £45,000
 
Summary:
We are working with a distinguished community of wine enthusiasts, renowned as the world’s oldest member-owned wine club. With a membership exceeding 170,000 individuals, they offer an expansive and award-winning wine selection. Established in the late 19th century, this organisation places a strong emphasis on member value over profit, allowing for more equitable pricing for both consumers and producers. Their unique business model enables them to reinvest profits into enhancing service quality and reducing costs, ensuring that members receive outstanding value with every purchase.
 
Environment:
The IT Technical Analyst will be a key member of the IT department. This position requires occasional out-of-hours support and offers a blend of office-based work in Stevenage and remote working options. This is a full-time, permanent role with a 37.5-hour work week.
 
Benefits:

• Private Medical Insurance Scheme
• Staff Discount
• Interest Free Loan Scheme
• Life Assurance
• Permanent Health Insurance
• Sports & Social Club

Job Purpose:
 
The IT Infrastructure Analyst is tasked with overseeing the infrastructure, security, and availability of IT services and resolving issues. This pivotal role supports the shaping, delivery, and maintenance of the long-term technology strategy and roadmap. Responsibilities include managing infrastructure upgrades, service availability, proactive monitoring, and security, while promoting best practices and reducing end-user system issues. The analyst will also serve as a crucial liaison between IT and operations, ensuring alignment and advocating for IT department initiatives.
 
Accountabilities:

• Deliver the infrastructure program and strategy.
• Ensure effective change management and continuous improvement.
• Oversee vendor selection and maintain security compliance.
• Maintain data integrity through robust controls.
• Act as an escalation point for all security and infrastructure issues.

 
Skills and Competencies:

• Quick learner of new systems and concepts.
• Strong analytical and problem-solving skills.
• Proficient in creating technical documentation.
• Excellent organisational and relationship-building skills.
• Effective communicator, adept at simplifying technical concepts.

 
Requirements:
5 GCSEs (or equivalent) grades 9 to 7/A+ to B, including English Language and Mathematics.
 
Experience and Knowledge:

• Minimum of 5 years in IT, particularly in an infrastructure role.
• Comprehensive understanding of IT systems, platforms, and architecture.
• Experience in stakeholder and vendor management.
• Proficient in incident management and root cause analysis.
• Experience with major infrastructure transformation projects.

 
This role offers the opportunity to contribute significantly to the technological advancement of a well-established and value-driven organisation.