IT Manager

IT Manager (salary upto 45k)

London

Permanent

The Role

This is a hands-on and operationally critical role responsible for owning and developing our internal IT infrastructure. As the IT Manager, you will lead the transition from a largely reactive, ad-hoc IT environment to a structured, secure, and scalable ecosystem.

You will evaluate existing systems, implement best-in-class tools and processes, and ensure that technology effectively supports a growing, global organization. This role requires a balance of technical expertise, problem-solving capability, and strong stakeholder engagement.

Key Responsibilities

Systems & Infrastructure

• Ownership: Manage internal IT infrastructure, including networks, cloud environments, and end-user systems.
• Cloud & Identity: Oversee Microsoft 365, Azure/Active Directory, and device management (Intune/Company Portal) across a hybrid workforce.
• Hardware Management: Manage the full hardware lifecycle, including laptops, mobile devices, and office equipment.
• Optimization: Support and optimize key business systems, including ERP and finance platforms (e.g., Business Central).

Systems Implementation & Process Optimization

• Evaluation: Identify inefficiencies or system gaps and implement best-in-class SaaS solutions (ERP, CRM, ITSM, collaboration tools).
• Automation: Drive automation and standardization of processes to improve operational efficiency.
• Documentation: Maintain system processes and policies to ensure consistency and scalability.

Cybersecurity & Compliance

• Security Protocols: Implement and manage SSO, MFA, endpoint protection, and mobile device management.
• Compliance: Ensure alignment with data protection standards (e.g., GDPR, ISO 27001, SOC 2).
• Risk Mitigation: Monitor system security, manage access controls, and lead user awareness initiatives.

IT Support & User Experience

• Support Oversight: Manage the IT helpdesk, ensuring timely resolution of issues across all offices and remote users.
• Onboarding: Partner with HR to deliver a seamless technical onboarding and offboarding experience.
• Engagement: Conduct regular check-ins with teams to proactively identify and resolve technical friction points.

Vendor & Project Management

• Partnerships: Manage relationships with external vendors, MSPs, and software partners.
• Budgeting: Oversee the IT budget, ensuring cost-effective procurement and licensing.
• Strategy: Lead IT projects from planning through execution, aligning IT strategy with broader business objectives.

Candidate Profile

• Experience: 5+ years in IT, with at least 2 years in a hands-on IT Manager or Systems Administrator role.
• Technical Stack: Strong experience managing SaaS environments, specifically Microsoft 365 and Azure.
• Device Management: Proven experience with Intune and MDM solutions.
• Business Systems: Experience implementing and optimizing ERP, CRM, or ITSM platforms.
• Security Mindset: Solid understanding of cybersecurity principles (Zero Trust, access control, phishing mitigation).
• Communication: Ability to explain complex technical concepts to non-technical stakeholders.
• Adaptability: Highly organized, proactive, and comfortable in a fast-paced, evolving environment.

Preferred Qualifications

• Relevant certifications (e.g., Microsoft 365 Administrator, Azure Solutions Architect Expert).
• Experience leading or mentoring a small IT team.
• Background in a high-growth, digitally evolving organization.