IT Administrator (London Area)

Job Title : IT Administrator

Location : Various London hubs

Reports To: CTO

Salary: £45,000 per annum

About Us:

Otto Car is one of the UK’s fastest-growing private companies in the mobility sector. Helping to get private hire drivers on the road to ownership, our mission is to bring our loved ones home safely. With roots in London, we are expanding our reach to bring affordable, sustainable vehicle ownership solutions to drivers across the UK.

Since our humble beginnings with a single Toyota Prius nine years ago, we’ve grown into Europe’s largest fleet of electric cars on platforms like Uber and Bolt, with thousands of vehicles on the road. We’ve supported over 20,000 drivers in achieving financial independence and are proud to lead the way in helping private hire drivers transition to a greener future.

Joining Otto Car means becoming part of a fast-paced, values-driven organisation, playing a key role in shaping our future growth and success as we expand regionally.

About the role:

We are seeking a proactive and skilled IT Administrator to join our growing team. This mid-level role will focus on maintaining and improving our IT infrastructure, supporting business-critical systems, and ensuring seamless day-to-day operations. The ideal candidate will bring a strong technical background, experience in IT management, and a user-centric approach to support.

You will work closely with stakeholders across the organisation to optimise IT processes, enhance security compliance, and provide technical solutions to complex challenges. This is a fantastic opportunity for someone looking to contribute to a fast-paced and dynamic environment, driving innovation and efficiency in IT operations.

With a blend of technical expertise and strategic thinking, you’ll play a pivotal role in ensuring our systems remain robust, scalable, and aligned with our business goals.

Key responsibilities:

• Manage the onboarding process for new employees, ensuring all IT setups, accounts, and devices are ready before their start date.
• Track and manage the lifecycle of company laptops and other IT equipment, ensuring proper allocation, maintenance, and disposal.
• Administer and support the tools and platforms used across the business, ensuring they are optimised and fully functional.
• Ensure the smooth operation of all office IT infrastructure, laptops, TVs, audio and communication systems.
• Liaise with external vendors and service providers to procure, maintain, troubleshoot and manage IT-related services.
• Provide IT inductions for new starters.
• Manage mobile phone user accounts and set up.
• Rapidly establish a good working relationship with employees and other professionals promoting good IT practices.
• Establish system monitoring, routine security audits and maintenance schedules.
• Management of backups/replication to disaster recovery platforms.
• Respond to system incidents and troubleshoot to resolution.
• Ensure system compliance with GDPR and Cyber Essentials.
• Manage IT policies and internal training requirements, including cyber security training.
• Manage network needs across our various sites.

What we're looking for:

• At least 5 years experience as a lead IT administrator.
• Strong IT literacy.
• Highly organised and an ability to work independently.
• Strong problem-solving abilities and a proactive approach to process improvement.
• Ability to manage multiple projects simultaneously.
• Strong administration skills, familiar with Google Workspace, Azure Active Directory and AWS.
• Professional, user-friendly attitude willing to engage with employees to assist with day-to-day IT issues face to face or remotely.
• Strong communication (both verbal and written) .
• Ability to prioritise workload and work within deadlines.
• Willingness to learn new technologies and respond quickly to new challenges.
• Flexibility in working on-site and remotely.
• Experience in Windows desktop, Apple Mac and server system administration.
• Knowledge of 3CX, Freshdesk and Slack is desirable but not essential.
• Technical certification e.g Google, ITIL Foundation, AWS.
• SQL database experience advantageous.

Why join us?

At Otto Car, you’ll be part of a company that combines a strong social mission with an entrepreneurial culture. As a highly profitable, bootstrapped company without external investors, we set our own plans and have a strong bias to action. Join us to help shape the future of mobility in the UK and make a tangible difference in the lives of private hire drivers.