Project Administrator
Location: Stafford / Hybrid Contract: Permanent, Full-Time About Outserve Outserve is a specialist in e-commerce accounting, inventory management, and business automation. We help product businesses scale with confidence, connecting systems, automating workflows, and building the custom integrations that make our clients' operations run smarter. We're a small, close-knit team where your work genuinely matters, and your fingerprints stay on things.Salary and Benefits
- £24,000–£28,000 salary (depending on experience)
- Monthly wellbeing bonus
- Private Medical Insurance
- 2× Death in Service
- 24 days holiday + bank holidays, with a buy/sell scheme
- Auto-enrolment pension scheme
- Free onsite refreshments and snacks
- Latest tech and tooling provided
- Managing the end-to-end administrative lifecycle of projects, keeping everything organised, documented, and on track
- Maintaining and updating ClickUp to ensure project tasks, timelines, and progress are accurately reflected at all times
- Monitoring project progress across the team and proactively flagging risks, delays, or blockers to senior leadership before they become problems
- Ensuring the team is following company processes and flagging when they're not
- Preparing client proposals and sending them out via Ignition, ensuring accuracy and a professional finish
- Supporting client communication where needed, primarily written, clear, and timely
- Providing general administrative support across projects and the wider business as required
- Helping to continuously improve the processes and systems that keep the team running smoothly
- Previous experience in a project administration, project coordinator, or similar operational role
- Highly organised with a strong eye for detail, you notice when things are off
- Confident using project management tools (experience with ClickUp, or similar platforms such as Asana or Monday.com)
- A natural chaser, comfortable following up with colleagues and escalating when needed, without it being awkward
- Strong written communication skills, including preparing professional client-facing documents
- Able to manage multiple projects and priorities simultaneously without dropping the ball
- A self-starter who takes ownership and doesn't wait to be told what to do
- Experience using Ignition or similar proposal/engagement letter platforms
- Exposure to an e-commerce, accounting, or technology services environment
- Familiarity with agile or structured delivery methodologies
- Experience supporting senior leadership with reporting or project oversight
- Keep ClickUp accurate and up to date, if it's not in ClickUp, it doesn't exist
- Be the first to spot when a project is drifting and the first to say something about it
- Support the team to follow processes, not just document them
- Take ownership of tasks at your level and communicate early if you're stuck
- Ensure your work meets quality, security, and compliance standards
- Work closely with the project team to align technical delivery with client milestones
- Communicate clearly and proactively, with colleagues and clients alike
- Contribute to a team culture where knowledge is shared openly
- Pursue continuous learning and bring new ideas and improvements to the table
- Support adoption of new tools and systems with clear guidance and documentation where needed
- Apply feedback constructively to raise the bar on your own output
- Contribute positively to Outserve's team culture and wider initiatives
- Follow company policies and promote structured, compliant working practices