Transformation Project Manager

Role: Transformation Project Manager

Contract: FTC – 12–18 Months

Location: Stafforshire area – hybrid working

Salary: £60,000- £72,000 (d.o.e)

ewOur client is a large, UK-based, customer-facing organisati on operating at national scale. The business is investing significantly i n digital transformati on, with a strong focus on improving customer journeys across apps, websites, loyalty platforms and marketing technology. This is a fast-paced, commercial environment where digital change is highly visible and closely linked to business performanc

e.
The r

oleThis role sits at the heart of delivering strategic, commercially focused transformation projects, with a strong emphasis on digital experience. We’re looking for a Project Manager who is comfortable taking full ownership end to end — from shaping ideas and building business cases through to delivery and adopti

on.Key thing to no te: digital is critical here. Ideal candidates will have hands-on experience delivering digital-led projects such as apps, websites, loyalty platforms, martech or digital marketing initiatives. Experience in retail or hospitality is advantageous but not essenti

al.
Main responsibili

• tiesOwn and deliver strategic transformation projects end to end, from concept through to delivery and adop
• tionLead digital projects including apps, websites, loyalty platforms, martech and digital marketing initiat
• ivesManage projects through the full lifecycle with clear governance and project board appr
• ovalDefine scope, business cases, costs and benefits, requirements and project out
• putsWork closely with senior stakeholders and cross-functional delivery t
• eamsEnsure delivery to time, cost and quality in a fast-paced, commercial environ
• mentSupport change delivery using agile and/or waterfall methodolo

gies
Ideal candidate pr

• ofileProven Project Manager with hands-on digital delivery exper
• ienceBackground in customer-facing environments such as retail or hospitality (preferred, not essen
• tial)Confident engaging senior stakeholders and leading cross-functional
• teamsStrong commercial mindset with experience in fast-moving organisa
• tionsComfortable managing change and driving ado
• ptionExperience with agile and waterfall del
• iveryClear, confident communicator with strong leadership pre
• sencePRINCE2, Agile or change management qualifications are desi