User Researcher

Role: User Researcher
Rate: £400-450 p/d (Via Umbrella)
Location: Fully Remote
Duration: To be discussed
Contract Role- Inside IR35
Start: ASAP
We are looking for a User Researcher with strong Government Digital Service (GDS) experience to help design and improve user-centred digital services. You will work closely with multidisciplinary teams to ensure services meet user needs and comply with GDS standards.
Essential Skills & Experience

• Proven experience as a User Researcher within GDS or UK public sector projects (Recent)
• Strong knowledge of the GDS Service Standard and service assessments
• Experience running usability testing, interviews, surveys, and workshops
• Ability to communicate insights clearly to varied audiences
• Experience working in agile, multidisciplinary teams

Responsibilities:

• Plan and conduct user research across the service lifecycle (discovery, alpha, beta, live)
• Use a range of qualitative and quantitative research methods
• Translate research findings into clear, actionable insights
• Collaborate with designers, product managers, developers, and stakeholders
• Ensure research aligns with GDS Service Standard and best practice
• Support teams in making evidence-based, user-centred decisions

If this sounds like you apply now or send your CV to

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