Project Lead - Zendesk

Title: Project Lead - Zendesk

Location: East Grinstead, Hybrid

About Ovyo

Ovyo is a B2B services company providing flexible engineering teams and talent solutions to the streaming, media, satellite, and communications industries. With a global footprint across the UK, India, Portugal, South Africa, Brazil, the US, and Eastern Europe, we work on a mix of long-term client engagements and fast-paced consulting projects. Our engineers build the platforms that shape how the world consumes video and connects — while accelerating their own careers along the way.

Key Responsibilities:

• Lead end-to-end project delivery, from initial scoping through to implementation and deployment, ensuring projects are delivered on time, within scope, and to a high standard
• Act as the primary point of contact for clients, internal stakeholders, and third-party partners, ensuring clear communication and alignment throughout
• Provide technical leadership on Zendesk implementations, troubleshooting issues and guiding best practice solutions across CRM and AI integrations
• Support pre-sales activities, including contributing to proposals, technical presentations, and solution design
• Identify growth opportunities within existing accounts, recommending additional services or enhancements aligned to client objectives
• Manage project planning and execution, including timelines, resource allocation, and risk mitigation
• Track and report on project performance, providing insights, updates, and recommendations to senior stakeholders
• Drive continuous improvement, contributing to internal processes, delivery frameworks, and best practices

Requirements

• Proven experience delivering Zendesk-focused projects in a client-facing environment
• Strong understanding of CRM platforms and AI-driven solutions
• Solid experience with project management methodologies (Agile, Scrum, Waterfall)
• Excellent stakeholder management and communication skills, with the ability to influence at all levels
• Commercial awareness, with experience supporting pre-sales or business development activities
• Ability to manage multiple projects and priorities in a fast-paced environment
• Strong problem-solving and analytical skills, with a proactive and solutions-focused mindset
• Fluent in English (written and spoken); Spanish is a plus