Customer Support Engineer
Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis. Customer Support Engineer Permanent Position Days and Nights shift pattern (Panama Shift – 42 hour week) Market Harborough Customer Support Engineer Job Description
- Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics
- Managing the hotline ticket systems for IT, facilities and controls
- Ensuring accurate documentation is added to the system from calls had with customers
- Attending sites during support office ours to support project works and training
- Troubleshooting PLC problems with end customers
- Must be able to troubleshoot PLC systems (Siemens TIA / Step 7 is advantageous)
- Flexibility to travel when required
- Strong customer service/support experience within a technical environment
- Automation or Material handling background is advantageous
- Company
- Owen Daniels
- Location
- Market Harborough, Leicestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £60,000 per annum
- Posted
- Company
- Owen Daniels
- Location
- Market Harborough, Leicestershire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £60,000 per annum
- Posted