IT Support Technician
Following continued growth and investment across the business, our client is seeking an enthusiastic IT Support Technician to join their team, providing day-to-day support across the organisation while developing valuable technical skills and experience.Working alongside the IT Manager and IT Solutions Manager, you'll play a key role in supporting over 100 users across the business, helping to maintain systems, resolve technical issues, and ensure employees receive a high level of IT support.This is an excellent opportunity for an IT professional looking to build a long-term career within a supportive environment where training, development, and increased responsibility are encouraged.Maintenance Engineer Permanent Competitive Salary (DOE) Monday to Thursday, 8:00am – 4:45pm, Friday, 8:00am – 12:00pm Fully Office Based Market Bosworth IT Support Technician Job Description
- Provide first-line IT support to users across the business, responding to helpdesk queries efficiently and professionally
- Troubleshoot and resolve hardware, software, workstation, and network issues, escalating where appropriate
- Perform software installations, updates, patches, and system maintenance activities
- Support hardware replacement programmes, including PC and peripheral installations
- Assist with network, server, backup, and disaster recovery monitoring activities
- Work closely with the IT Manager and IT Solutions Manager to support ongoing projects and continuous improvement initiatives
- Previous experience in a helpdesk, IT support, or technician position
- Good general knowledge of computer hardware, software, and Microsoft products
- Strong communication skills and a willingness to support users at all levels of the business
- Ability to manage routine day-to-day tasks whilst maintaining a positive and professional approach
- 25 days holiday plus Bank Holidays, increasing with long service
- Pension scheme
- EAP Scheme, money back for dental and optical appointments
- Free onsite parking