Assistant Digital and IT manager

Owen Reed is looking for an Assistant Digital and IT Manager for a top law firm in London.

This is a fantastic opportunity for a hands-on Digital & IT professional to support digital transformation, optimise systems, and improve IT service delivery within a complex, global environment.

Working closely with the Head of Digital and IT, you will support the development, optimisation, and day-to-day management of digital platforms and IT systems, ensuring they are secure, scalable, and user-focused.

• Support digital transformation and IT development projects

• Optimise CRM, websites, CMS, portals, and system integrations

• Administer Microsoft 365, SharePoint, Teams, and AI tools

• Manage and improve the IT helpdesk and ticketing system

• Support business analysis, requirements gathering, and process mapping

• Assist with UAT, testing, and system improvements

• Create training materials, SOPs, and upskill superusers

• Support IT operations, onboarding/offboarding, and vendors

• Build strong stakeholder relationships and support change management

• Experience in digital transformation or IT systems roles

• Strong CRM and Microsoft 365 knowledge

• Experience with IT support or helpdesk environments

• Confident working with stakeholders at all levels

• Proactive, adaptable, and solutions-focused