User Research Consultant

Our client is seeking experienced User Research Consultants to support a range of current and upcoming projects on a contract basis. These opportunities offer flexible and remote working arrangements, with assignments available on both short-term and long-term engagements.

You will play a key role in shaping user-centred services by leading research activities, generating actionable insights, and influencing design decisions across multidisciplinary Agile teams. This role is well suited to professionals with strong consultancy experience and a passion for improving digital services through evidence-based research.

• Design, plan, and conduct user research to identify user needs and inform service design.

• Advise clients on solving complex challenges using research, Agile methodologies, and user-centred design principles.

• Lead and collaborate within multidisciplinary Agile teams to deliver high-quality, user-focused services.

• Advocate for inclusive and accessible research practices.

• Build strong stakeholder relationships while constructively challenging assumptions and approaches.

• Support and mentor other researchers and colleagues on best practices in user research.

• Communicate research findings clearly, using evidence to support design and product decisions.

• Contribute to the promotion of user-centred design practices both internally and externally.

• Proven expertise in applying a range of user research methodologies across different environments.

• Experience working within multidisciplinary Agile teams to deliver people-centred services.

• Knowledge of accessibility and assisted digital needs within research practices.

• Previous experience working within the public sector.

• Demonstrated ability to champion user research and service design approaches.

• Experience mentoring or supporting the development of other researchers.

• Strong communication and stakeholder management skills, including handling complex or sensitive discussions.

• Good understanding of Agile roles across design, product, and technology teams.

• Strong consultancy mindset with the ability to navigate complex problem spaces and advise clients effectively.

• Flexible and remote working arrangements.

• Opportunities across a variety of projects and sectors.

• Exposure to high-impact, user-centred digital transformation programmes.

• Inclusive and collaborative working environment.

To apply, please follow the application link provided by our client to submit your details for consideration. Suitable candidates will be contacted regarding current or upcoming contract opportunities aligned to their experience.