IT Support Analyst
Job summary
Job Ref: IM&TS 334a Salary Scale: NHS AfC: Band 5 Hours: 37.5 hours per week Contract Type: Fixed Term until 26/11/2026 Note: This post may be asked to contribute to the 24 hour "on call" commitment of IM&T Services for which additional payments apply.
This post offers an excellent opportunity for professional development in a supportive environment. The post-holder will operate within a customer focused support team and take ownership of both support calls and some server administration.
Main duties of the job
The post-holder will also contribute towards the provision of 2nd and 3rd level user and system support covering corporately approved technologies used by our customer organisations - we solve 70% of allocated calls remotely and this role will be telephone based.
The IT Support team also provides an emergency "on call" service for which there is rota participation.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Job description
Job responsibilities
For a Detailed job description and main responsibilities please refer to the Job Description document attached.
Person Specification
Education Background
- GCSE 'C' grade or equivalent in English and Maths
- Relevant IT industry qualifications
- Degree in IT-related subject
- MCA
- ITIL Foundation Course
Previous experience
- Experience in IT support team role
- Experience of supporting a large, multi-site IT infrastructure
Knowledge & Skills
- A good understanding of: Windows W10, W11
- Microsoft Office 365
- OneDrive
- PC and peripheral desktop hardware
- Anti-virus/Malware technologies
- Service Management processes
- Information acquisition in order to solve problems
- Active Directory
- Network technologies
- Remote access
- A basic understanding of: MS Server
- MS Exchange
- Backup and archiving systems
- Encryption technologies
- Wireless technologies
- Awareness of corporate, industry and professional standards
- Apple systems
- Call Management systems
- ITIL Service Management
Miscellaneous
- Driver with access to transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
John Radcliffe Hospital
Oxford
OX3 9DU
Employer's website
https://www.ouh.nhs.uk/