Patient Pathway Adminstrator
Job summary
The purpose of this role is to provide high standard, efficient and comprehensive support to clinical teams within the Respiratory Medicine Service. The post holder is responsible for managing all elements of the patient pathway in line with the Trust's Elective Access Policy. They will become familiar with different outpatient pathways and referral to treatment (RTT) status codes. The post holder is expected to work within the wider administrative team and alongside clinical staff to deliver a high standard of patient care and proactively contribute to the ongoing development and improvement of the service.
Main duties of the job
- Provide primary administrative support to all clinical staff, primarily consultants, and all patients under their care, including diary administration, correspondence support and other administrative duties as required.
- Act as a first point of contact on the telephone and by email for patients, relatives, GPs and any other relevant agencies, answering or re-directing queries in a timely manner, as appropriate. Similarly, responding to queries from elsewhere in the Trust, for example, the Patient Contact Centre, and ensuring these agencies are informed of any changes to local processes.
- Use Trust digital transcription systems to produce high-quality clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress within local and national target timeframes.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.
Job description
Job responsibilities
- Open and prioritise incoming post, ensuring supporting information is available when appropriate. Take responsibility for ensuring urgent items are actioned in a timely manner, escalating to other clinical staff or admin team leader where required.
- Likewise, ensure investigation results are reviewed by clinical staff in a timely manner.
- Ensure all relevant patient information, including the referral, diagnostic results and other relevant correspondence, is available in a timely manner and filed in the patients medical records, liaising with other departments and healthcare organisations as required. Acknowledge the sensitive and complex nature of this information and uphold the highest standard of confidentiality at all times.
- Maintain accurate and current filing systems and electronic databases. Ensure letters, clinical reports, diagnostic test results and other relevant correspondence are filed in the correct patient notes in a timely manner, including using the electronic patient record system (EPR).
- Work closely with the wider administrative team and clinical staff to ensure patients are admitted within local and national access targets, expediting appointments and procedures as required. Assist the Unit Manager with managing patient tracking lists (PTL) by monitoring all elements of the patient pathway, including diagnostic investigation, correcting data quality issues and escalate any patients who cannot be seen within relevant Elective Access targets in a consistent and efficient manner.
Person Specification
Essential/Desirable
- 5 GCSEs
- NHS Experience
- Excellent Communication Skills
- IT Literate, including use of EPR
- Experience of working in fast paced environment
- Ability to work under time sensitive pressures
- Experience working with the public in a professional setting, both face-to-face and on the telephone.
- Awareness of Trust values and demonstrates behaviours aligned to these.
- Knowledge of NHS cancer pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Churchill Hospital
Old Road
Oxford
OX3 7LE
United Kingdom
Employer's website
https://www.ouh.nhs.uk/