Digital Transformation Senior Optimisation Co-ordinator
Job summary
Agile working (2 office days per week minimum)
Important Sponsorship Information: We are currently unable to offer a certificate of sponsorshipfor this post
An exciting opportunity for an experienced & motivated Digital Optimisation Senior Co-ordinator to join the Digital Transformation team at Oxleas NHS Foundation Trust.
This key role will support the delivery of digital, organisational & behavioural change across the Trust's mental health, community, forensic & prison services. Working closely with clinical, operational, digital & data colleagues, the post holder will lead projects that improve clinical & operational processes, maximise the benefits of digital technologies & support the delivery of Trust priorities.
The role will be responsible for leading large-scale digital transformation & optimisation projects from discovery & planning through to implementation, adoption & benefits realisation. Project complexity may be determined by factors such as organisational impact, project value, duration, number of workstreams & system integrations.
The role requires excellent project management, stakeholder engagement & change management skills, with the ability to work collaboratively across professional groups & influence sustainable improvements in ways of working.
Based at Pinewood House, the role offers agile working, with a minimum of 2 office days per week. Travel to other Trust sites & external locations will be required in line with service & project requirements.
Main duties of the job
This is a key role within Digital Services, involving close collaboration with digital, operational and clinical colleagues across the Trust. The post holder will engage with a wide range of internal and external stakeholders to support the successful delivery and adoption of digital transformation programmes.
Key responsibilities will include:
- Supporting the redesign and optimisation of clinical and operational systems, processes and ways of working.
- Advising on the development and use of the Trust's clinical information systems.
- Leading change management and user engagement activities to embed new technologies and working practices.
- Developing project documentation, business cases, benefits realisation plans and governance papers for consideration through the Clinical Design Authority (CDA) and other Trust forums.
- Researching and evaluating emerging digital technologies and identifying opportunities to improve patient care, staff experience and operational efficiency.
- Supporting project delivery activities including implementation, testing, training and benefits monitoring.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Digital Transformation and optimisation
- Lead the development and implementation of specific areas of the Digital Transformation programme.
- Work with clinical and operational colleagues to identify opportunities to improve quality, productivity, patient care and staff experience through digital change.
- Review existing clinical pathways, processes and working practices, and develop proposed future-state processes, supporting guidance and documentation.
- Advise on the development and configuration of clinical information systems to support clinical practice, service management, reporting, business planning and benefits realisation.
- Research emerging digital and assistive technologies and assess their potential application within Trust services.
- Support project delivery and digital operations, including system testing, training and implementation activities.
Project Management & Implementation
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Lead digital transformation projects from initiation to completion, including business case development, benefits realisation, and documentation.
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Design, implement, and monitor change initiatives, proactively managing risks and resolving issues.
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Ensure alignment with Trust governance and quality standards.
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Manage third-party contributions including external partners such as Local Authorities and the Third Sector.
Stakeholder Engagement & Communication
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Develop and deliver communication plans for projects, ensuring engagement from all relevant stakeholders.
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Facilitate collaboration with clinical, managerial, and technical teams to support change adoption.
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Deliver presentations and act as a key advisor on digital systems and transformation initiatives.
Data, reporting and benefits realisation
- Work with directorate leads and relevant teams to review data quality, system use, validation reports and operational issues.
- Analyse complex information and make recommendations based on an understanding of clinical systems, processes and service requirements.
- Work with clinical user groups to develop and monitor data-input processes supporting statutory, local and ad hoc reporting requirements.
- Collaborate with Data Services to develop reliable and meaningful benefits reports.
- Undertake or support audits and surveys to establish baseline information and evaluate the impact of digital change.
- Ensure that expected project benefits are identified, measured, monitored and reported.
Leadership & Team Management
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Line manage and support staff within the Optimisation Team.
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Provide leadership, training, and support to drive behavioural change and ensure project success.
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Cover for the Optimisation Programme Lead when required.
Service Improvement & Digital Innovation
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Work with directorate leads to optimise clinical pathways and improve service delivery using digital tools.
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Collaborate with data and information teams to evaluate impact and develop meaningful benefits reporting.
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Ensure digital systems are configured for optimal clinical use and reporting accuracy.
Person Specification
Education / Qualification
- Degree or equivalent experience in a relevant field (e.g. Health Informatics, Digital Health, Project Management)
- PRINCE2 Practitioner, Agile Project Management, MSP or equivalent project/programme management qualification, or equivalent practical experience
- Qualification in Lean, Six Sigma, Change Management, Quality Improvement or Benefits Realisation
Experience
- Experience delivering digital transformation or service improvement projects
- Experience facilitating process mapping, pathway redesign or change workshops with multidisciplinary teams
- Experience engaging and influencing clinical, operational and managerial stakeholders
- Experience producing project documentation including business cases, PIDs, benefits plans or governance papers
- Experience monitoring project risks, issues, dependencies and benefits realisation
- Experience using data and performance metrics to support service improvement and decision-making
- Experience supervising, mentoring or line managing staff
- Experience with procurement or evaluation of digital solutions
- Experience working within an NHS provider organisation
- Experience supporting EPR/EHR optimisation activities
Knowledge / Skills
- Knowledge of clinical and operational systems used within healthcare environments
- Understanding of change management methodologies and user adoption principles
- Excellent stakeholder engagement, communication and influencing skills
- Ability to draft key project documentation (PIDs, business cases, process maps)
- Strong organisational skills with the ability to manage multiple priorities and competing deadlines
- Ability to work autonomously and make decisions within agreed governance arrangements
- Knowledge of benefits realisation methodologies
- Knowledge of NHS digital strategy and transformation priorities
- Understanding of emerging technologies including AI, RPA or automation solutions
Other Requirement
- Demonstrates resilience and adaptability in a changing environment
- Able to travel across Trust sites as required
- Flexible and proactive approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Oxleas NHS Foundation Trust
Address
Pinewood House
Pinewood Place
Dartford
DA2 7WG
United Kingdom
Employer's website
http://oxleas.nhs.uk/