IT Administrator
Job summary
The ICT Department are seeking a friendly and enthusiastic IT administrator with good customer service skills and an excellent telephone manner. This role will be responsible for the administration requirements within the IT team and will include some Service Desk support.
The post holder must have:
- Excellent verbal and written communication skills
- Experience of using ordering systems, such as e-requisitioning/Cardea
- A high standard of computer literacy on software packages especially Excel, Word and information systems
- Administration experience
- A clean driving licence and the use of a car
- Knowledge of using an IT Service Desk system
You will need to be able to liaise with all grades of staff throughout the Trust and must be able to work as part of a team and on your own initiative.
Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post.
Main duties of the job
Tasks will include:
- The ordering of all supported IT equipment for around the Trust
- Maintaining the Trust Asset Register.
- Dealing with all DOA Warrantee repairs and returns.
- Leaver Process (accounts/Devices)
- Covering the ICT Service desk when required
For further details please see the full job description.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Key Tasks and Responsibilities
- Provide central procurement of all supported IT equipment throughout the Trust
- Create and maintain excellent relationships with external suppliers to negotiate the best deal for the Trust
- Obtaining quotes for IT equipment, ensuring that standing financial instructions are followed
- Manage and document ordering process to ensure equipment supplied is as ordered and to keep users and the Service desk system up to date
- Provide advice and guidance on the procurement of non standard IT equipment, software and other specialized requirements
- Ensure correct financial coding is applied
- Authorising IT Equipment via the trusts ordering system Cardea
- Creating Servicedesk calls for delivery and installation of any ordered IT equipment
- Advising managers and users in the specification of equipment to match users requirements
- Deal with all levels of staff Trust wide to determine their needs and match the procurement to these needs
- Maintain Trust IT purchasing standards
- Management of stock delivery and control
- The moving and handling of bulky or heavy loads is common, up to 30kg
- The day to day updates to the asset Register
- Making sure that all Assets are recorded and updated on the Asset register
- Making sure that all Assets that go out are labelled and recorded
- Responsible for making sure that any old equipment that is returned by Technical support officers is disposed or repaired accordingly
- This will mean carrying out regular audits of equipment around the Trust. This will include going out to all trust locations
- To provide extra help to the Technical Support Officers in calling back users and dealing with simple quick fixes. This will be calls which have been first outlined by Technical support officers as the fix is known
- ICT Service desk cover for hardware and software
- Answering ICT Service Desk Phones as required and responding to users by deciding on relevant method of help negotiate and agree call priorities
- Transferring calls to the appropriate teams
- Logging all jobs on Novell Servicedesk system to First line support guidelines and give the user Job Reference
- Deal with first line calls in regards to user password changes and access to RiO
Person Specification
Experience
- Experience using ordering systems, such as e-requisitioning/Cardea
Experience
- A high standard of computer literacy on software packages especially Excel, Word and information systems
Experience
- Administration experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Oxleas NHS Foundation Trust
Address
Bracken House
Bracton Centre, Bracton Lane off Leyton Cross Road
Dartford
DA2 7AF
Employer's website
http://oxleas.nhs.uk/